{"id":92799,"date":"2015-06-03T08:43:55","date_gmt":"2015-06-03T12:43:55","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=92799"},"modified":"2015-06-03T09:42:32","modified_gmt":"2015-06-03T13:42:32","slug":"the-quest-vworkspace-appportal-client-is-experiencing-issues","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2015\/06\/03\/the-quest-vworkspace-appportal-client-is-experiencing-issues\/","title":{"rendered":"RESOLVED: The Quest vWorkspace AppPortal client was experiencing issues."},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 08:35am on 06\/03\/2015<br \/>\n<strong>Time of Resolution:<\/strong> 09:30am on 06\/03\/2015<\/p>\n<p><strong>Services Impacted:<\/strong> Quest AppPortal<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Clients were receiving a &#8220;could not establish connection to server&#8221; error when using the Quest vWorkspace AppPortal client.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident was determined to be a problem with a back end server. Service was redirected to an alternate server.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n","protected":false},"excerpt":{"rendered":"<p>RESOLVED: The Quest vWorkspace AppPortal client was experiencing issues&#8230;.<\/p>\n","protected":false},"author":4606,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/92799"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/4606"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=92799"}],"version-history":[{"count":4,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/92799\/revisions"}],"predecessor-version":[{"id":92803,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/92799\/revisions\/92803"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=92799"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=92799"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=92799"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}