{"id":91993,"date":"2015-04-22T16:40:49","date_gmt":"2015-04-22T20:40:49","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=91993"},"modified":"2015-04-23T08:50:10","modified_gmt":"2015-04-23T12:50:10","slug":"echo-360-is-currently-unavailable","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2015\/04\/22\/echo-360-is-currently-unavailable\/","title":{"rendered":"Resolved: Echo360 is currently unavailable"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 04:35pm on 04\/22\/2015<br \/>\n<strong>Time of Resolution:<\/strong> 09:38pm on 04\/22\/2015<br \/>\n<strong>Services Impacted:<\/strong> Echo360 &#8211; Classroom Recording Service<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Echo360 was currently unavailable.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident was determined to be a software issue with Echo360.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 04:35pm on 04\/22\/2015<\/p>\n<p><strong>Services Impacted:<\/strong> Echo360 &#8211; Classroom Recording Service<\/p>\n<h4>Description of Impact<\/h4>\n<p>Echo360 is unavailable.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams continue to work with the Vendor to resolve this issue.<\/p>\n<h4>Additional Information<\/h4>\n<p>Clients currently do not have access to Echo360.<\/p>\n<p><strong>Next Update:<\/strong> 10:00pm<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 04:35pm on 04\/22\/2015<\/p>\n<p><strong>Services Impacted:<\/strong> Echo360 &#8211; Classroom Recording Service<\/p>\n<h4>Description of Impact<\/h4>\n<p>Echo 360 is currently unavailable.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams are actively working with the Vendor to resolve this issue.<\/p>\n<p><strong>Next Update:<\/strong> 08:30pm<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p>_____<\/p>\n<p><strong>Incident Discovery Time:<\/strong> 04:35pm on 04\/22\/2015<\/p>\n<p><strong>Services Impacted:<\/strong> Echo360 &#8211; Classroom Recording Service<\/p>\n<h4>Description of Impact<\/h4>\n<p>Echo 360 is currently unavailable.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams are actively working on this issue with the vendor.<\/p>\n<p><strong>Next Update:<\/strong> 07:05pm<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p>_______<\/p>\n<p><strong>Incident Discovery Time:<\/strong> 04:35pm on 04\/22\/2015<\/p>\n<p><strong>Services Impacted:<\/strong> Echo360 &#8211; Classroom Recording Service<\/p>\n<h4>Description of Impact<\/h4>\n<p>Echo 360 is currently unavailable.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<h4>Additional Information<\/h4>\n<p>Clients will not be able to access this service.<\/p>\n<p><strong>Next Update:<\/strong> 05:40pm<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Client access has been restored&#8230;.<\/p>\n","protected":false},"author":5349,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/91993"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/5349"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=91993"}],"version-history":[{"count":9,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/91993\/revisions"}],"predecessor-version":[{"id":92002,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/91993\/revisions\/92002"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=91993"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=91993"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=91993"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}