{"id":91490,"date":"2015-03-25T11:17:36","date_gmt":"2015-03-25T15:17:36","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=91490"},"modified":"2015-03-30T15:58:00","modified_gmt":"2015-03-30T19:58:00","slug":"issue-with-voice-mail-indicator-lights","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2015\/03\/25\/issue-with-voice-mail-indicator-lights\/","title":{"rendered":"Resolved &#8211; Issue with Voice Mail indicator lights"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 11:00am on 03\/25\/2015<br \/>\n<strong>Time of Resolution:<\/strong> 10:28am on 03\/27\/2015<br \/>\n<strong>Services Impacted:<\/strong> Voice Mail<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Voice Mail indicator lights on desk phones were not accurately lighting up when clients had messages waiting. Full service has been restored.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 11:00am on 03\/25\/2015<\/p>\n<p><strong>Services Impacted:<\/strong> Voice Mail<\/p>\n<h4>Description of Impact<\/h4>\n<p>Voice Mail indicator lights on desk phones are not accurately lighting up when clients have messages waiting.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating with vendor assistance.<\/p>\n<h4>Additional Information<\/h4>\n<p>All other Voice Mail functionality is working correctly. This is only affecting the Charles River Campus.<\/p>\n<p><strong>Next Update:<\/strong> Upon incident resolution <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Voice Mail indicator lights on desk phones were not accurately lighting up when clients had messages waiting. Full service has been restored&#8230;.<\/p>\n","protected":false},"author":3492,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/91490"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/3492"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=91490"}],"version-history":[{"count":3,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/91490\/revisions"}],"predecessor-version":[{"id":91553,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/91490\/revisions\/91553"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=91490"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=91490"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=91490"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}