{"id":91153,"date":"2015-03-18T14:29:42","date_gmt":"2015-03-18T18:29:42","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=91153"},"modified":"2015-03-18T15:40:17","modified_gmt":"2015-03-18T19:40:17","slug":"voice-mail-unavailable","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2015\/03\/18\/voice-mail-unavailable\/","title":{"rendered":"Resolved: Voice Mail unavailable"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 02:28pm on 03\/18\/2015<br \/>\n<strong>Time of Resolution:<\/strong> 03:35pm on 03\/18\/2015<br \/>\n<strong>Services Impacted:<\/strong> Voice Mail<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Voice Mail service was unavailable.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident with vendor assistance.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident was determined to be a configuration update that was needed following the planned service outage on March 15th.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 02:28pm on 03\/18\/2015<\/p>\n<p><strong>Services Impacted:<\/strong> Voice Mail<\/p>\n<h4>Description of Impact<\/h4>\n<p>Voice Mail is currently unavailable.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> 03:30pm<\/p>\n","protected":false},"excerpt":{"rendered":"<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<br \/>\n&#8230;<\/p>\n","protected":false},"author":3492,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/91153"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/3492"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=91153"}],"version-history":[{"count":3,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/91153\/revisions"}],"predecessor-version":[{"id":91159,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/91153\/revisions\/91159"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=91153"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=91153"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=91153"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}