{"id":90837,"date":"2015-03-10T14:18:30","date_gmt":"2015-03-10T18:18:30","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=90837"},"modified":"2015-03-10T15:27:43","modified_gmt":"2015-03-10T19:27:43","slug":"some-people-using-outlook-are-being-prompted-for-credentials","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2015\/03\/10\/some-people-using-outlook-are-being-prompted-for-credentials\/","title":{"rendered":"Resolved: Some people using Outlook are being prompted for credentials"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 02:00pm on 03\/10\/2015<br \/>\n<strong>Time of Resolution:<\/strong> 02:44pm on 03\/10\/2015<br \/>\n<strong>Services Impacted:<\/strong> E-mail &#8211; Exchange<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Some clients were being prompted for credentials when accessing email via the Outlook application. Public folders were slow to load or hanging. Full service has been restored.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 02:00pm on 03\/10\/2015<\/p>\n<p><strong>Services Impacted:<\/strong> E-mail &#8211; Exchange<\/p>\n<h4>Description of Impact<\/h4>\n<p>Some clients are being prompted for credentials when accessing email via the Outlook application. Public folders are slow to load or hanging.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> 03:00pm<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Some clients were being prompted for credentials when accessing email via the Outlook application. Public folders were slow to load or hanging. Full service has been restored&#8230;.<\/p>\n","protected":false},"author":1002,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[17006,795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/90837"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1002"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=90837"}],"version-history":[{"count":2,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/90837\/revisions"}],"predecessor-version":[{"id":90839,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/90837\/revisions\/90839"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=90837"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=90837"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=90837"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}