{"id":90315,"date":"2015-02-27T08:52:44","date_gmt":"2015-02-27T13:52:44","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=90315"},"modified":"2015-02-27T10:11:08","modified_gmt":"2015-02-27T15:11:08","slug":"access-to-buworks-central-bu-google-mail-affected-workaround-available","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2015\/02\/27\/access-to-buworks-central-bu-google-mail-affected-workaround-available\/","title":{"rendered":"Resolved: Access to BUworks Central &#038; BU Google Mail affected &#8211; workaround available"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 08:00am on 02\/27\/2015<br \/>\n<strong>Time of Resolution:<\/strong> 09:57am on 02\/27\/2015<br \/>\n<strong>Services Impacted:<\/strong> BUworks Central, BU Google Mail, Broadcast Mail, Qualtrics, RIMS, Academic Data Warehouse, bu.edu, and BU Library search<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Clients were unable to access BUworks Central and BU Google Mail using addresses that they normally use. Broadcast Mail, Qualtrics, RIMS, Academic Data Warehouse, bu.edu, and BU Library search were also unavailable.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident was determined to be a failed disk array.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p>Incident Discovery Time: 08:00am on 02\/27\/2015<\/p>\n<p>Services Impacted: BUworks Central, BU Google Mail, Broadcast Mail<\/p>\n<p>Description of Impact:<br \/>\nClients may be unable to access BUworks Central and BU Google Mail using addresses that they normally use. See Additional Information below for a workaround. Broadcast Mail, Qualtrics, RIMS, Academic Data Warehouse, bu.edu, and BU Library search are also unavailable. Other services may be affected and will be posted here as they\u2019re identified. <\/p>\n<p>Additional Information:<br \/>\nBUworks is available by going directly to https:\/\/ppo.buw.bu.edu with a web browser.<br \/>\nBU Google Mail is available by going directly to https:\/\/mail.google.com\/a\/bu.edu<\/p>\n","protected":false},"excerpt":{"rendered":"<p>IS&#038;T teams have resolved the incident.<br \/>\n&#8230;<\/p>\n","protected":false},"author":3492,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[17007,17003,795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/90315"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/3492"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=90315"}],"version-history":[{"count":7,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/90315\/revisions"}],"predecessor-version":[{"id":90325,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/90315\/revisions\/90325"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=90315"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=90315"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=90315"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}