{"id":89534,"date":"2015-02-05T08:23:47","date_gmt":"2015-02-05T13:23:47","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=89534"},"modified":"2015-02-05T10:04:47","modified_gmt":"2015-02-05T15:04:47","slug":"quest-app-server-is-currently-unavailable","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2015\/02\/05\/quest-app-server-is-currently-unavailable\/","title":{"rendered":"Resolved: Quest App Server unavailable"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 07:56am on 02\/05\/2015<br \/>\n<strong>Time of Resolution:<\/strong> 09:55am on 02\/05\/2015<br \/>\n<strong>Services Impacted:<\/strong> Quest AppPortal<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Quest App Server was unavailable. BUworks remained available through the web interface.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident was determined to be related to a scheduled maintenance change.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Update:<\/strong> 09:28am on 02\/05\/2015<\/p>\n<p><strong>Incident Discovery Time:<\/strong> 07:56am on 02\/05\/2015<\/p>\n<p><strong>Services Impacted:<\/strong> Quest AppPortal<\/p>\n<h4>Description of Impact<\/h4>\n<p>Quest App Server is currently unavailable. BUworks is still available through the web interface.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams continue to investigate the cause of the incident.<\/p>\n<p><strong>Next Update:<\/strong> 10:22am<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 07:56am on 02\/05\/2015<\/p>\n<p><strong>Services Impacted:<\/strong> Quest AppPortal<\/p>\n<h4>Description of Impact<\/h4>\n<p>Quest App Server is currently unavailable. BUworks is still available through the web interface.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<h4>Additional Information<\/h4>\n<p>If you are experiencing this issue, please access BUworks via the web interface until the incident is resolved.<\/p>\n<p><strong>Next Update:<\/strong> 09:22am<\/p>\n","protected":false},"excerpt":{"rendered":"<p>IS&#038;T teams have resolved the incident&#8230;<\/p>\n","protected":false},"author":3492,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/89534"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/3492"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=89534"}],"version-history":[{"count":4,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/89534\/revisions"}],"predecessor-version":[{"id":89538,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/89534\/revisions\/89538"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=89534"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=89534"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=89534"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}