{"id":89096,"date":"2015-01-14T11:59:39","date_gmt":"2015-01-14T16:59:39","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=89096"},"modified":"2015-01-14T20:04:50","modified_gmt":"2015-01-15T01:04:50","slug":"sharepoint-unavailable-2","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2015\/01\/14\/sharepoint-unavailable-2\/","title":{"rendered":"Resolved: SharePoint &#8211; unavailable"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 11:30am on 01\/14\/2015<br \/>\n<strong>Time of Resolution:<\/strong> 07:47pm on 01\/14\/2015<br \/>\n<strong>Services Impacted:<\/strong> Echo360 &#8211; Classroom Recording Service, SharePoint, The Links, Wired Network, Wireless Network, WordPress Websites<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>SharePoint was unavailable due to power being purposefully shut down at the IS&#038;T data center hosting the SharePoint servers because of flooding nearby at 10 Buick Street. Due to unexpected power issues, a network distribution router was unavailable and network connectivity was not available across most of West Campus, including BUPD, WBUR, Agganis Arena, Facilities, Athletics, and other departments. As a result, BU websites were also unavailable.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident. All services have been restored.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident was determined to be unexpected power issue causing numerous services to be unavailable.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 11:30am on 01\/14\/2015<\/p>\n<p><strong>Services Impacted:<\/strong> SharePoint<\/p>\n<h4>Description of Impact<\/h4>\n<p>Due to power issues, a network distribution router was unavailable and network connectivity was not available across most of West Campus, including BUPD, WBUR, Agganis Arena, Facilities, Athletics, and other departments. As a result, BU websites were also unavailable.<\/p>\n<h4>Current Status<\/h4>\n<p>Power has been restored and network connectivity is coming back online. BU websites, The Links, and Echo360 are back online. SharePoint is still unavailable.<\/p>\n<p><strong>Next Update:<\/strong> 08:00pm<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 11:30am on 01\/14\/2015<\/p>\n<p><strong>Services Impacted:<\/strong> SharePoint<\/p>\n<h4>Description of Impact<\/h4>\n<p>SharePoint is unavailable due to power being purposefully shut down at the IS&#038;T data center hosting the SharePoint servers because of flooding nearby at 10 Buick Street.<\/p>\n<h4>Current Status<\/h4>\n<p>Service is expected to be turned off throughout the day until BU Facilities is able restore power, possibly no earlier than 5:00pm on 01\/14\/2015.<\/p>\n<h4>Additional Information<\/h4>\n<p>If other services are identified as being unavailable, they will be posted here.<\/p>\n<p>More information about the power outage is available on <a href=\"http:\/\/www.bu.edu\/today\/\">BU Today&#8217;s website<\/a>.  <\/p>\n<p><strong>Next Update:<\/strong> 05:00pm<\/p>\n","protected":false},"excerpt":{"rendered":"<p>IS&#038;T teams have resolved the incident. All services have been restored.<br \/>\n&#8230;<\/p>\n","protected":false},"author":3492,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/89096"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/3492"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=89096"}],"version-history":[{"count":7,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/89096\/revisions"}],"predecessor-version":[{"id":89151,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/89096\/revisions\/89151"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=89096"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=89096"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=89096"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}