{"id":87119,"date":"2014-11-26T09:18:19","date_gmt":"2014-11-26T14:18:19","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=87119"},"modified":"2014-12-01T10:24:33","modified_gmt":"2014-12-01T15:24:34","slug":"exchange-issue-with-searching-for-email","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2014\/11\/26\/exchange-issue-with-searching-for-email\/","title":{"rendered":"Resolved: Exchange &#8211; issue with searching for email"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 09:00am on 11\/26\/2014<br \/>\n<strong>Time of Resolution:<\/strong> 01:35pm on 11\/26\/2014<br \/>\n<strong>Services Impacted:<\/strong> E-mail &#8211; Exchange<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Some Exchange email clients were unable to search for email using Outlook Web Access (aka xmail) or were unable to search for email that resides on the server using Outlook.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident was determined to be a database issue.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><br \/>\n<strong>Incident Discovery Time:<\/strong> 09:00am on 11\/26\/2014<\/p>\n<p><strong>Services Impacted:<\/strong> E-mail &#8211; Exchange<\/p>\n<h4>Description of Impact<\/h4>\n<p>Some Exchange email clients may be unable to search for email using Outlook Web Access (aka xmail) or may be unable to search for email that resides on the server using Outlook.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> Upon incident resolution. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>IS&#038;T teams have resolved the incident&#8230;.<\/p>\n","protected":false},"author":3492,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[17006,795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/87119"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/3492"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=87119"}],"version-history":[{"count":3,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/87119\/revisions"}],"predecessor-version":[{"id":87169,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/87119\/revisions\/87169"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=87119"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=87119"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=87119"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}