{"id":86115,"date":"2014-10-31T08:53:08","date_gmt":"2014-10-31T12:53:08","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=86115"},"modified":"2014-10-31T11:26:04","modified_gmt":"2014-10-31T15:26:04","slug":"echo360-classroom-recording-service-is-unavailable","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2014\/10\/31\/echo360-classroom-recording-service-is-unavailable\/","title":{"rendered":"Resolved: Echo360 Classroom Recording Service is unavailable"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 08:00am on 10\/31\/2014<br \/>\n<strong>Time of Resolution:<\/strong> 11:00am on 10\/31\/2014<br \/>\n<strong>Services Impacted:<\/strong> Echo360 &#8211; Classroom Recording Service<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Echo360 service was intermittently degraded or unavailable. Clients were unable to schedule recordings and had difficulty viewing existing recordings.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident with vendor assistance.<\/p>\n<h4>Additional Information<\/h4>\n<p>Please note: The feature used for scheduling recordings remains unavailable while IS&#038;T teams and the vendor are determining the root cause of this issue.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --> <\/p>\n<p><strong>Incident Discovery Time:<\/strong> 08:00am on 10\/31\/2014<\/p>\n<p><strong>Services Impacted:<\/strong> Echo360 &#8211; Classroom Recording Service<\/p>\n<h4>Description of Impact<\/h4>\n<p>Echo360 service is intermittently degraded or unavailable. Clients will be unable to schedule recordings and may have difficulty viewing existing recordings.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams are working with the vendor to identify a solution.<\/p>\n<p><strong>Next Update:<\/strong> 11:00am<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 08:00am on 10\/31\/2014<\/p>\n<p><strong>Services Impacted:<\/strong> Echo360 &#8211; Classroom Recording Service<\/p>\n<h4>Description of Impact<\/h4>\n<p>Echo360 service may be degraded or unavailable. Clients will be unable to schedule recordings and may have difficulty viewing existing recordings.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> 10:00am<\/p>\n","protected":false},"excerpt":{"rendered":"<p>IS&#038;T teams have resolved the incident with vendor assistance.<br \/>\n&#8230;<\/p>\n","protected":false},"author":3492,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/86115"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/3492"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=86115"}],"version-history":[{"count":4,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/86115\/revisions"}],"predecessor-version":[{"id":86139,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/86115\/revisions\/86139"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=86115"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=86115"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=86115"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}