{"id":86063,"date":"2014-10-30T14:28:47","date_gmt":"2014-10-30T18:28:47","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=86063"},"modified":"2014-10-30T18:17:37","modified_gmt":"2014-10-30T22:17:37","slug":"echo360-service-degraded","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2014\/10\/30\/echo360-service-degraded\/","title":{"rendered":"Resolved: Echo360 Service Unavailable or Degraded"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 02:15pm on 10\/30\/2014<br \/>\n<strong>Time of Resolution:<\/strong> 06:00pm on 10\/30\/2014<br \/>\n<strong>Services Impacted:<\/strong> Echo360 &#8211; Classroom Recording Service<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Echo360 service was degraded or unavailable. Clients were unable to schedule recordings and had difficulty viewing existing recordings.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 02:15pm on 10\/30\/2014<\/p>\n<p><strong>Services Impacted:<\/strong> Echo360 &#8211; Classroom Recording Service<\/p>\n<h4>Description of Impact<\/h4>\n<p>Echo360 service may be degraded or unavailable. Clients will be unable to schedule recordings and may have difficulty viewing existing recordings.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T team teams are working with the vendor to identify a solution.<\/p>\n<h4>Additional Information<\/h4>\n<p>An update will be posted this evening if service is fully restored. Otherwise, an update about this issue will be posted tomorrow morning, Friday, 10\/31\/2014.<\/p>\n<p><strong>Next Update:<\/strong> 09:00am<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 02:15pm on 10\/30\/2014<\/p>\n<p><strong>Services Impacted:<\/strong> Echo360 &#8211; Classroom Recording Service<\/p>\n<h4>Description of Impact<\/h4>\n<p>Echo360 service may be degraded or unavailable. Clients will be unable to schedule recordings and may have difficulty viewing existing recordings.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have contacted the vendor for remediation.<\/p>\n<p><strong>Next Update:<\/strong> 05:00pm<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Incident Discovery Time: 02:15pm on 10\/30\/2014 Time of Resolution: 06:00pm on 10\/30\/2014 Services Impacted: Echo360 &#8211; Classroom Recording Service Description of Impact Echo360 service was degraded or unavailable. Clients were unable to schedule recordings and had difficulty viewing existing recordings. Incident Description and Resolution IS&#038;T teams have resolved the incident. If you continue to have&#8230;<\/p>\n","protected":false},"author":5349,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/86063"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/5349"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=86063"}],"version-history":[{"count":6,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/86063\/revisions"}],"predecessor-version":[{"id":86107,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/86063\/revisions\/86107"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=86063"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=86063"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=86063"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}