{"id":85947,"date":"2014-10-28T10:57:32","date_gmt":"2014-10-28T14:57:32","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=85947"},"modified":"2014-10-29T09:02:02","modified_gmt":"2014-10-29T13:02:02","slug":"echo360-classroom-recording-service-is-currently-degraded-2","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2014\/10\/28\/echo360-classroom-recording-service-is-currently-degraded-2\/","title":{"rendered":"Resolved: Echo360 Classroom Recording Service is currently degraded."},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 10:45am on 10\/28\/2014<br \/>\n<strong>Time of Resolution:<\/strong> 05:53pm on 10\/28\/2014<br \/>\n<strong>Services Impacted:<\/strong> Echo360 &#8211; Classroom Recording Service<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Echo360 Classroom Recording Service was degraded. Full service has been restored.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident is under investigation.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 10:45am on 10\/28\/2014<\/p>\n<p><strong>Services Impacted:<\/strong> Echo360 &#8211; Classroom Recording Service<\/p>\n<h4>Description of Impact<\/h4>\n<p>Echo360 Classroom Recording Service is currently degraded.<\/p>\n<h4>Current Status<\/h4>\n<p>Access has returned to an unstable state. IS&#038;T teams continue to work with the vendor to discover the source of the service degradation.<\/p>\n<p><strong>Next Update:<\/strong> 06:30pm<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 10:45am on 10\/28\/2014<\/p>\n<p><strong>Services Impacted:<\/strong> Echo360 &#8211; Classroom Recording Service<\/p>\n<h4>Description of Impact<\/h4>\n<p>Echo360 Classroom Recording Service is currently degraded.<\/p>\n<h4>Current Status<\/h4>\n<p>Access has returned to an unstable state. IS&#038;T teams continue to work with the vendor to discover the source of the service degradation.<\/p>\n<p><strong>Next Update:<\/strong> 04:00pm<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 10:45am on 10\/28\/2014<\/p>\n<p><strong>Services Impacted:<\/strong> Echo360 &#8211; Classroom Recording Service<\/p>\n<h4>Description of Impact<\/h4>\n<p>Echo360 Classroom Recording Service is currently degraded.<\/p>\n<h4>Current Status<\/h4>\n<p>Access has returned to an unstable state. IS&#038;T teams continue to work with the vendor to discover the source of the service degradation. Next Update: 3:00pm<\/p>\n<p><strong>Next Update:<\/strong> 03:00pm<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p>__________<br \/>\n<strong>Incident Discovery Time:<\/strong> 10:45am on 10\/28\/2014<\/p>\n<p><strong>Services Impacted:<\/strong> Echo360 &#8211; Classroom Recording Service<\/p>\n<h4>Description of Impact<\/h4>\n<p>Echo360 Classroom Recording Service is currently degraded.<\/p>\n<h4>Current Status<\/h4>\n<p>Access has returned to an unstable state. IS&#038;T teams continue to work with the vendor to discover the source of the service degradation.<\/p>\n<p><strong>Next Update:<\/strong> 1:55pm<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 10:45am on 10\/28\/2014<\/p>\n<p><strong>Services Impacted:<\/strong> Echo360 &#8211; Classroom Recording Service<\/p>\n<h4>Description of Impact<\/h4>\n<p>Echo360 Classroom Recording Service is currently degraded.<\/p>\n<h4>Current Status<\/h4>\n<p>Access has stabilized, but IS&#038;T teams continue to work with the vendor to discover the source of the service degradation.<\/p>\n<p><strong>Next Update:<\/strong> 12:55pm<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 10:45am on 10\/28\/2014<\/p>\n<p><strong>Services Impacted:<\/strong> Echo360 &#8211; Classroom Recording Service<\/p>\n<h4>Description of Impact<\/h4>\n<p>Echo360 Classroom Recording Service is currently degraded.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> 11:55am<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Echo360 Classroom Recording Service was degraded. Full service has been restored&#8230;.<\/p>\n","protected":false},"author":1002,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/85947"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1002"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=85947"}],"version-history":[{"count":8,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/85947\/revisions"}],"predecessor-version":[{"id":85967,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/85947\/revisions\/85967"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=85947"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=85947"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=85947"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}