{"id":85769,"date":"2014-10-16T13:43:19","date_gmt":"2014-10-16T17:43:19","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=85769"},"modified":"2014-10-20T09:24:51","modified_gmt":"2014-10-20T13:24:51","slug":"webdev-and-non-wordpress-websites-are-currently-unavailable","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2014\/10\/16\/webdev-and-non-wordpress-websites-are-currently-unavailable\/","title":{"rendered":"Resolved: WebDev access to update non WordPress websites are currently unavailable."},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 12:45pm on 10\/16\/2014<br \/>\n<strong>Time of Resolution:<\/strong> 08:08am on 10\/20\/2014<br \/>\n<strong>Services Impacted:<\/strong> WebDev access<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Webdev access for updating non-BU websites as well as accessing files within AFS was unavailable.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 12:45pm on 10\/16\/2014<\/p>\n<p><strong>Services Impacted:<\/strong> WebDev access<\/p>\n<h4>Description of Impact<\/h4>\n<p>WebDev access to update non-WordPress sites was unavailable.<\/p>\n<h4>Current Status<\/h4>\n<p>Currently only non-WordPress sites using Dreamweaver or Contribute with rollbacks enabled are experiencing access issues. All other SFTP access has been restored.<\/p>\n<p><strong>Next Update:<\/strong> This post will be updated when the issue has been fully resolved.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 12:45pm on 10\/16\/2014<\/p>\n<p><strong>Services Impacted:<\/strong> WebDev access<\/p>\n<h4>Description of Impact<\/h4>\n<p>WebDev access to update non WordPress sites is currently unavailable.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams are actively working to resolve this issue.<\/p>\n<p><strong>Next Update:<\/strong> This post will be updated when the issue has been resolved.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 12:45pm on 10\/16\/2014<br \/>\n<strong>Time of Resolution:<\/strong> 03:08pm on 10\/16\/2014<br \/>\n<strong>Services Impacted:<\/strong> Other &#8211; see description<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>WebDev (non WordPress websites, it.bu.edu are unavailable)<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident was determined to be a deleted &#8220;afs&#8221; account. [UNDETECTED]<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 12:45pm on 10\/16\/2014<\/p>\n<p><strong>Services Impacted:<\/strong> WebDev (non WordPress websites, it.bu.edu are unavailable)<\/p>\n<h4>Description of Impact<\/h4>\n<p>AFS, WebDev (non WordPress websites), and it.bu.edu are currently unavailable.<\/p>\n<h4>Current Status<\/h4>\n<p>Teams are actively working to resolve this issue.<\/p>\n<h4>Additional Information<\/h4>\n<p>Currently there is no ETA for resolution.<\/p>\n<p><strong>Next Update:<\/strong> 03:15pm<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p>______<\/p>\n<p><strong>Incident Discovery Time:<\/strong> 12:45pm on 10\/16\/2014<\/p>\n<p><strong>Services Impacted:<\/strong> Other &#8211; see description<\/p>\n<h4>Description of Impact<\/h4>\n<p>WebDev is currently unavailable.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<h4>Additional Information<\/h4>\n<p>Non WordPress website updates are affected.<\/p>\n<p><strong>Next Update:<\/strong> 01:45pm<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Webdev access for updating non-BU websites as well as accessing files within AFS was unavailable&#8230;.<\/p>\n","protected":false},"author":5349,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/85769"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/5349"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=85769"}],"version-history":[{"count":13,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/85769\/revisions"}],"predecessor-version":[{"id":85809,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/85769\/revisions\/85809"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=85769"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=85769"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=85769"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}