{"id":85316,"date":"2014-09-26T09:46:40","date_gmt":"2014-09-26T13:46:40","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=85316"},"modified":"2014-09-26T10:44:42","modified_gmt":"2014-09-26T14:44:42","slug":"echo-360-service-degraded","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2014\/09\/26\/echo-360-service-degraded\/","title":{"rendered":"Resolved:  Echo360 Service Degraded"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 09:30am on 09\/26\/2014<br \/>\n<strong>Time of Resolution:<\/strong> 10:30am on 09\/26\/2014<br \/>\n<strong>Services Impacted:<\/strong> Echo360 &#8211; Classroom Recording Service<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Echo360 System was degraded.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident was determined to be an extended recording that was taking up resources. The team stopped the job and are discussing the event with the vendor.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 09:30am on 09\/26\/2014<\/p>\n<p><strong>Services Impacted:<\/strong> Echo360 &#8211; Classroom Recording Service<\/p>\n<h4>Description of Impact<\/h4>\n<p>Echo360 performance degraded. Recordings may load slower than expected.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> 10:45am<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Resolved: Recordings currently are loading slower than expected&#8230;.<\/p>\n","protected":false},"author":5349,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/85316"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/5349"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=85316"}],"version-history":[{"count":5,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/85316\/revisions"}],"predecessor-version":[{"id":85321,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/85316\/revisions\/85321"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=85316"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=85316"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=85316"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}