{"id":85266,"date":"2014-09-22T13:42:35","date_gmt":"2014-09-22T17:42:35","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=85266"},"modified":"2014-10-01T06:01:27","modified_gmt":"2014-10-01T10:01:27","slug":"echo360-is-currently-unavailable","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2014\/09\/22\/echo360-is-currently-unavailable\/","title":{"rendered":"Resolved &#8211; Echo360 is currently unavailable"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 02:08pm on 09\/22\/2014<br \/>\n<strong>Time of Resolution:<\/strong> 03:35pm on 09\/22\/2014<br \/>\n<strong>Services Impacted:<\/strong> Echo360 &#8211; Classroom Recording Service<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Access to the Echo360 administrator panel as well as online videos were unavailable. Full service has been restored.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&amp;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident is still under investigation.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 02:08pm on 09\/22\/2014<\/p>\n<p><strong>Services Impacted:<\/strong> Echo360 &#8211; Classroom Recording Service<\/p>\n<h4>Description of Impact<\/h4>\n<p>Access to the Echo360 administrator panel as well as some videos has been restored. Some videos are failing to load.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&amp;T teams continue to investigate.<\/p>\n<p><strong>Next Update:<\/strong> 04:08pm<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 02:08pm on 09\/22\/2014<\/p>\n<p><strong>Services Impacted:<\/strong> Echo360 &#8211; Classroom Recording Service<\/p>\n<h4>Description of Impact<\/h4>\n<p>Access to the Echo360 administrator panel as well as online videos is currently unavailable.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&amp;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> 03:08pm<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 01:15pm on 09\/22\/2014<br \/>\n<strong>Time of Resolution:<\/strong> 01:53pm on 09\/22\/2014<br \/>\n<strong>Services Impacted:<\/strong> Echo360 &#8211; Classroom Recording Service<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Access to the Echo360 administrator panel as well as online videos were unavailable. Full service has been restored.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&amp;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident is under investigation<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 01:15pm on 09\/22\/2014<\/p>\n<p><strong>Services Impacted:<\/strong> Echo360 &#8211; Classroom Recording Service<\/p>\n<h4>Description of Impact<\/h4>\n<p>Access to the Echo360 administrator panel as well as online videos is currently unavailable.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&amp;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> 02:15pm<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Access to the Echo360 administrator panel as well as online videos were unavailable. Full service has been restored&#8230;.<\/p>\n","protected":false},"author":1002,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/85266"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1002"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=85266"}],"version-history":[{"count":8,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/85266\/revisions"}],"predecessor-version":[{"id":85439,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/85266\/revisions\/85439"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=85266"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=85266"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=85266"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}