{"id":82821,"date":"2014-07-03T09:45:38","date_gmt":"2014-07-03T13:45:38","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=82821"},"modified":"2014-07-03T10:03:17","modified_gmt":"2014-07-03T14:03:17","slug":"exchange-public-folders-not-available","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2014\/07\/03\/exchange-public-folders-not-available\/","title":{"rendered":"Resolved: Exchange Public Folders &#8211; not available"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 09:10am on 07\/03\/2014<br \/>\n<strong>Time of Resolution:<\/strong> 09:54am on 07\/03\/2014<br \/>\n<strong>Services Impacted:<\/strong> E-mail &#8211; Exchange<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Some clients were unable to access Exchange Public Folders or were prompted to re-authenticate.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident was determined to be a Public Folder server that needed to be restarted.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><br \/>\n<strong>Incident Discovery Time:<\/strong> 09:10am on 07\/03\/2014<\/p>\n<p><strong>Services Impacted:<\/strong> Exchange Public Folders<\/p>\n<h4>Description of Impact<\/h4>\n<p>Some clients are unable to access Exchange Public Folders or are being prompted to re-authenticate before accessing them.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> 10:39am<\/p>\n","protected":false},"excerpt":{"rendered":"<p>IS&#038;T teams have resolved the incident&#8230;.<\/p>\n","protected":false},"author":3492,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[17006,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/82821"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/3492"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=82821"}],"version-history":[{"count":3,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/82821\/revisions"}],"predecessor-version":[{"id":82825,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/82821\/revisions\/82825"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=82821"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=82821"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=82821"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}