{"id":81432,"date":"2014-06-13T09:36:37","date_gmt":"2014-06-13T13:36:37","guid":{"rendered":"https:\/\/www.bu.edu\/tech\/?p=81432"},"modified":"2014-10-01T06:01:23","modified_gmt":"2014-10-01T10:01:23","slug":"quest-appportal-is-currently-unavailable","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2014\/06\/13\/quest-appportal-is-currently-unavailable\/","title":{"rendered":"Resolved &#8211; Quest AppPortal is currently unavailable"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 09:07am on 06\/13\/2014<br \/>\n<strong>Time of Resolution:<\/strong> 10:40am on 06\/13\/2014<br \/>\n<strong>Services Impacted:<\/strong> Quest AppPortal<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Quest AppPortal was unavailable. Full service has been restored.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&amp;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>If you are currently experiencing an issue with Quest AppPortal, please close out the application and create a new connection.<\/p>\n<p>If you continue to have issues after creating a new connection, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 09:07am on 06\/13\/2014<\/p>\n<p><strong>Services Impacted:<\/strong> Quest AppPortal<\/p>\n<h4>Description of Impact<\/h4>\n<p>Quest AppPortal is currently unavailable.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&amp;T teams are working on resolving the issue.<\/p>\n<p><strong>Next Update:<\/strong> 11:07am<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 09:07am on 06\/13\/2014<\/p>\n<p><strong>Services Impacted:<\/strong> Quest AppPortal<\/p>\n<h4>Description of Impact<\/h4>\n<p>Quest AppPortal is currently unavailable.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&amp;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> 10:07am<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Quest AppPortal was unavailable. Full service has been restored. If you are currently experiencing an issue with Quest AppPortal, please close out the application and create a new connection&#8230;.<\/p>\n","protected":false},"author":1002,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/81432"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1002"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=81432"}],"version-history":[{"count":5,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/81432\/revisions"}],"predecessor-version":[{"id":85428,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/81432\/revisions\/85428"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=81432"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=81432"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=81432"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}