{"id":80963,"date":"2014-06-05T11:17:47","date_gmt":"2014-06-05T15:17:47","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=80963"},"modified":"2014-06-13T17:36:32","modified_gmt":"2014-06-13T21:36:32","slug":"blackboard-learn-is-currently-experiencing-issues-with-assignment-uploads-and-downloads","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2014\/06\/05\/blackboard-learn-is-currently-experiencing-issues-with-assignment-uploads-and-downloads\/","title":{"rendered":"Resolved &#8211; Blackboard Learn is currently experiencing issues with assignment uploads and downloads"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 09:15pm on 06\/03\/2014<br \/>\n<strong>Time of Resolution:<\/strong> 02:51pm on 06\/05\/2014<br \/>\n<strong>Services Impacted:<\/strong> Blackboard Learn<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Some students were having issues uploading their assignments and some faculty were having issues accessing assignments through the grade center. Logging out, <a href=\"https:\/\/www.bu.edu\/tech\/support\/browsers\/clear-cache\/\" target=\"_blank\">clearing the browser cache<\/a> and logging back in worked for some. Full service has been restored.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 09:15pm on 06\/03\/2014<\/p>\n<p><strong>Services Impacted:<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Some students are having issues uploading their assignments and some faculty are having issues accessing assignments through the grade center.<\/p>\n<p>Logging out, <a href=\"https:\/\/www.bu.edu\/tech\/support\/browsers\/clear-cache\/\" target=\"_blank\">clearing the browser cache<\/a> and logging back in has worked for some.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T, with assistance from the vendor, continue to work on implementing the proposed solution.<\/p>\n<p><strong>Next Update:<\/strong> 3:15pm<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 09:15pm on 06\/03\/2014<\/p>\n<p><strong>Services Impacted:<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Some students are having issues uploading their assignments and some faculty are having issues accessing assignments through the grade center.<\/p>\n<p>Logging out, <a href=\"https:\/\/www.bu.edu\/tech\/support\/browsers\/clear-cache\/\" target=\"_blank\">clearing the browser cache<\/a> and logging back in has worked for some.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T, with assistance from the vendor, believe that they have found the source of this incident and are working on implementing the proposed solution.<\/p>\n<p><strong>Next Update:<\/strong> 2:15pm<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 09:15pm on 06\/03\/2014<\/p>\n<p><strong>Services Impacted:<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Some students are having issues uploading their assignments and some faculty are having issues accessing assignments through the grade center.<\/p>\n<p>Logging out, <a href=\"https:\/\/www.bu.edu\/tech\/support\/browsers\/clear-cache\/\" target=\"_blank\">clearing the browser cache<\/a> and logging back in has worked for some.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of this incident, but continue to investigate with assistance from the vendor.<\/p>\n<p><strong>Next Update:<\/strong> 1:15pm<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 09:15pm on 06\/03\/2014<\/p>\n<p><strong>Services Impacted:<\/strong> Blackboard Learn<\/p>\n<h4>Description of Impact<\/h4>\n<p>Some students are having issues uploading their assignments and some faculty are having issues accessing assignments through the grade center.<\/p>\n<p>Logging out, <a href=\"https:\/\/www.bu.edu\/tech\/support\/browsers\/clear-cache\/\" target=\"_blank\">clearing the browser cache<\/a> and logging back in has worked for some.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> 12:15pm<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Some students were having issues uploading their assignments and some faculty were having issues accessing assignments through the grade center. Full service has been restored&#8230;.<\/p>\n","protected":false},"author":1002,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[17002,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/80963"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1002"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=80963"}],"version-history":[{"count":8,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/80963\/revisions"}],"predecessor-version":[{"id":81002,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/80963\/revisions\/81002"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=80963"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=80963"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=80963"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}