{"id":73623,"date":"2014-01-06T09:00:26","date_gmt":"2014-01-06T14:00:26","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=73623"},"modified":"2014-01-06T10:11:53","modified_gmt":"2014-01-06T15:11:53","slug":"resolved-servicenow-unavailable","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2014\/01\/06\/resolved-servicenow-unavailable\/","title":{"rendered":"Resolved: ServiceNow unavailable"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 08:50am on 01\/06\/2014<br \/>\n<strong>Time of Resolution:<\/strong> 08:55am on 01\/06\/2014<br \/>\n<strong>Services Impacted:<\/strong> ServiceNow<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>ServiceNow was loading slowly or was unavailable for approximately 5 minutes this morning.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>The issue is resolved, but IS&#038;T teams will continue to monitor the situation.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident was identified by the vendor and service was restored.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The issue is resolved, but IS&#038;T teams will continue to monitor the situation.<br \/>\n&#8230;<\/p>\n","protected":false},"author":3492,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/73623"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/3492"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=73623"}],"version-history":[{"count":2,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/73623\/revisions"}],"predecessor-version":[{"id":73625,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/73623\/revisions\/73625"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=73623"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=73623"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=73623"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}