{"id":73365,"date":"2013-12-10T13:40:13","date_gmt":"2013-12-10T18:40:13","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=73365"},"modified":"2014-10-01T06:01:22","modified_gmt":"2014-10-01T10:01:22","slug":"buworks-terrier-marketplace-is-currently-unavailable","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2013\/12\/10\/buworks-terrier-marketplace-is-currently-unavailable\/","title":{"rendered":"Resolved: BUWorks Terrier Marketplace was unavailable."},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 12:00pm on 12\/10\/2013<br \/>\n <strong>Time of Resolution:<\/strong> 12:45am on 12\/11\/2013 <\/p>\n<p><strong>Services Impacted:<\/strong> BUworks (SAP)<\/strong> <\/p>\n<h4>Description of Impact<\/h4>\n<p> BUWorks Terrier Marketplace was unavailable. <\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p> IS&amp;T teams have resolved the incident. <\/p>\n<h4>Additional Information<\/h4>\n<p>The vendor resolved the issue and the catalog connection has been restored.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 12:00pm on 12\/10\/2013<\/p>\n<p><strong>Services Impacted:<\/strong> BUworks (SAP)<\/p>\n<h4>Description of Impact<\/h4>\n<p>BUWorks Terrier Marketplace is currently unavailable.<\/p>\n<h4>Current Status<\/h4>\n<p>BUWorks Terrier Marketplace remains unavailable.<\/p>\n<h4>Additional Information<\/h4>\n<p>BUWorks Technical continues to work with the vendor on resolving the issue. This post will be updated at 9:00 am on Wednesday, December 11th or sooner if resolved earlier.<\/p>\n<p><strong>Next Update:<\/strong> 09:00am &#8211; Wednesday, December 11th<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 12:00pm on 12\/10\/2013 <\/p>\n<p><strong>Services Impacted:<\/strong> BUworks (SAP) <\/p>\n<h4>Description of Impact<\/h4>\n<p> BUWorks Terrier Marketplace is currently unavailable. <\/p>\n<h4>Current Status<\/h4>\n<p> The vendor has made some changes to improve performance but has not restored the full functionality. Catalog connection is still down at this point. <\/p>\n<p><strong>Next Update:<\/strong> 05:30pm <\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 12:00pm on 12\/10\/2013 <\/p>\n<p><strong>Services Impacted:<\/strong> BUworks (SAP) <\/p>\n<h4>Description of Impact<\/h4>\n<p> BUWorks Terrier Marketplace is currently unavailable. <\/p>\n<h4>Current Status<\/h4>\n<p> BUWorks Terrier Marketplace is still unavailable. <\/p>\n<h4>Additional Information<\/h4>\n<p>BUWorks Technical is expecting the next update from the vendor at 4:00pm.<\/p>\n<p><strong>Next Update:<\/strong> 04:15pm <\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 12:00pm on 12\/10\/2013 <\/p>\n<p><strong>Services Impacted:<\/strong> BUworks (SAP) <\/p>\n<h4>Description of Impact<\/h4>\n<p>BUWorks Terrier Marketplace is currently unavailable. <\/p>\n<h4>Current Status<\/h4>\n<p>BUWorks Technical is currently working on it. <\/p>\n<p><strong>Next Update:<\/strong> 02:30pm<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The vendor has resolved the issue and the catalog connection has been restored&#8230;.<\/p>\n","protected":false},"author":1376,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[17003,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/73365"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1376"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=73365"}],"version-history":[{"count":13,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/73365\/revisions"}],"predecessor-version":[{"id":85425,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/73365\/revisions\/85425"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=73365"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=73365"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=73365"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}