{"id":71445,"date":"2013-10-22T09:05:36","date_gmt":"2013-10-22T13:05:36","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=71445"},"modified":"2013-10-24T11:29:22","modified_gmt":"2013-10-24T15:29:22","slug":"exchange-email-unavailable-to-some-clients","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2013\/10\/22\/exchange-email-unavailable-to-some-clients\/","title":{"rendered":"Resolved: Exchange email &#8211; unavailable to some clients"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 06:30am on 10\/22\/2013<br \/>\n<strong>Time of Resolution:<\/strong> 09:20am on 10\/22\/2013<br \/>\n<strong>Services Impacted:<\/strong> E-mail &#8211; Exchange<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Some clients were unable to access Exchange email, either via Outlook Web App (xmail) or software such as Outlook.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident was determined to be a stalled system process after scheduled maintenance.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!--more--><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 06:30am on 10\/22\/2013<\/p>\n<p><strong>Services Impacted:<\/strong> E-mail &#8211; Exchange<\/p>\n<h4>Description of Impact<\/h4>\n<p>Some clients may be unable to access Exchange email, either via Outlook Web App (xmail) or software such as Outlook.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<h4>Additional Information<\/h4>\n<p>This has only been identified to be an issue for a subset of clients. Not everyone is affected by this issue.<\/p>\n<p><strong>Next Update:<\/strong> Upon incident resolution.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>IS&#038;T teams have resolved the incident&#8230;.<\/p>\n","protected":false},"author":3492,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[17006,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/71445"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/3492"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=71445"}],"version-history":[{"count":4,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/71445\/revisions"}],"predecessor-version":[{"id":71568,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/71445\/revisions\/71568"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=71445"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=71445"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=71445"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}