{"id":71107,"date":"2013-10-02T07:53:59","date_gmt":"2013-10-02T11:53:59","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=71107"},"modified":"2013-10-03T07:45:35","modified_gmt":"2013-10-03T11:45:35","slug":"blackboard-learn-is-unavailable-4","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2013\/10\/02\/blackboard-learn-is-unavailable-4\/","title":{"rendered":"Resolved: Blackboard Learn is unavailable"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 06:30am on 10\/02\/2013<br \/>\n<strong>Time of Resolution:<\/strong> 09:37am on 10\/02\/2013<br \/>\n<strong>Services Impacted:<\/strong> Blackboard Learn<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Blackboard Learn was unavailable after IS&#038;T teams performed maintenance this morning and service was not restored within the change window.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident with vendor assistance.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident was determined to be an issue with changing service to a secondary database server during maintenance. Service was restored on the primary database allowing full service restoration.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!--more--><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 06:30am on 10\/02\/2013<\/p>\n<p><strong>Services Impacted:<\/strong> Blackboard Learn<\/p>\n<h4>Description of Impact<\/h4>\n<p>IS&#038;T teams were performing maintenance this morning and service was not restored within the change window.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams are in the process of restoring service.<\/p>\n<p><strong>Next Update:<\/strong> 10:30am<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!--more--><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 06:30am on 10\/02\/2013<\/p>\n<p><strong>Services Impacted:<\/strong> Blackboard Learn<\/p>\n<h4>Description of Impact<\/h4>\n<p>IS&#038;T teams were performing maintenance this morning and service was not restored within the change window.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams continue to work with the vendor on a resolution.<\/p>\n<p><strong>Next Update:<\/strong> 09:30am<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!--more--><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 06:30am on 10\/02\/2013<\/p>\n<p><strong>Services Impacted:<\/strong> Blackboard Learn<\/p>\n<h4>Description of Impact<\/h4>\n<p>Blackboard Learn is unavailable.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams were performing maintenance this morning and service was not restored within the change window. IS&#038;T teams are working with the vendor on a resolution.<\/p>\n<p><strong>Next Update:<\/strong> 08:30am<\/p>\n","protected":false},"excerpt":{"rendered":"<p>IS&#038;T teams have resolved the incident with vendor assistance.<br \/>\n&#8230;<\/p>\n","protected":false},"author":3492,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[17002,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/71107"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/3492"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=71107"}],"version-history":[{"count":6,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/71107\/revisions"}],"predecessor-version":[{"id":71127,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/71107\/revisions\/71127"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=71107"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=71107"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=71107"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}