{"id":70843,"date":"2013-09-23T23:38:45","date_gmt":"2013-09-24T03:38:45","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=70843"},"modified":"2013-09-24T11:19:13","modified_gmt":"2013-09-24T15:19:13","slug":"multiple-services-unavailable-the-links-myprint-various-websites-and-echo360","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2013\/09\/23\/multiple-services-unavailable-the-links-myprint-various-websites-and-echo360\/","title":{"rendered":"Resolved: Multiple services unavailable &#8211; The Links, MyPrint, various websites, and Echo360"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 08:55pm on 09\/23\/2013<br \/>\n<strong>Time of Resolution:<\/strong> 11:50pm on 09\/23\/2013<br \/>\n<strong>Services Impacted:<\/strong> Echo360 &#8211; Classroom Recording Service, MyPrint, Non-WordPress Sites, The Links, Web Applications, WordPress Websites<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Multiple BU websites were partially or entirely unavailable. Clients were unable to release print jobs with MyPrint. The Links and Echo360 were also unavailable<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>Service has been moved to another server.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!--more--><br \/>\n<strong>Incident Discovery Time:<\/strong> 08:55pm on 09\/23\/2013<\/p>\n<p><strong>Services Impacted:<\/strong> Echo360 &#8211; Classroom Recording Service, MyPrint, Non-WordPress Sites, The Links, Web Applications, WordPress Websites<\/p>\n<h4>Description of Impact<\/h4>\n<p>There are multiple BU websites that are partially or entirely unavailable. Clients are also unable to release print jobs with MyPrint. The Links and Echo360 are also unavailable.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have identified the cause of the incident and are working to restore services.<\/p>\n<p><strong>Next Update:<\/strong> 12:07am<\/p>\n","protected":false},"excerpt":{"rendered":"<p>IS&#038;T teams have resolved the incident.<br \/>\n&#8230;<\/p>\n","protected":false},"author":3492,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/70843"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/3492"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=70843"}],"version-history":[{"count":4,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/70843\/revisions"}],"predecessor-version":[{"id":70858,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/70843\/revisions\/70858"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=70843"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=70843"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=70843"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}