{"id":70802,"date":"2013-09-23T11:56:41","date_gmt":"2013-09-23T15:56:41","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=70802"},"modified":"2014-10-01T06:01:19","modified_gmt":"2014-10-01T10:01:19","slug":"service-impacting-incident-onbase-is-not-functioning","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2013\/09\/23\/service-impacting-incident-onbase-is-not-functioning\/","title":{"rendered":"Resolved: OnBase is unavailable"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 11:38am on 09\/23\/2013<br \/>\n<strong>Time of Resolution:<\/strong> 12:28pm on 09\/23\/2013<br \/>\n<strong>Services Impacted:<\/strong> OnBase<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>OnBase was unavailable.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&amp;T teams have resolved the incident with vendor assistance.<\/p>\n<h4>Additional Information<\/h4>\n<p>The service was restarted.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!--more--><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 11:38am on 09\/23\/2013<\/p>\n<p><strong>Services Impacted:<\/strong> OnBase<\/p>\n<h4>Description of Impact<\/h4>\n<p>OnBase is currently unavailable. Clients can login using both the Thick and the Thin client, but cannot retrieve or import. OnBase freezes when these actions are attempted in both retrieval and workflow.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&amp;T teams have not yet identified the cause of the incident, but are investigating with assistance from the vendor.<\/p>\n<p><strong>Next Update:<\/strong> 12:38pm<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The OnBase production environment appears to be down. Clients can login using both the Thick and the Thin client, but cannot retrieve or import. OnBase freezes when these actions are attempted in both retrieval and workflow&#8230;.<\/p>\n","protected":false},"author":1002,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/70802"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1002"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=70802"}],"version-history":[{"count":7,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/70802\/revisions"}],"predecessor-version":[{"id":85414,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/70802\/revisions\/85414"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=70802"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=70802"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=70802"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}