{"id":69870,"date":"2013-08-14T13:13:43","date_gmt":"2013-08-14T17:13:43","guid":{"rendered":"https:\/\/www.bu.edu\/tech\/?p=69870"},"modified":"2013-08-14T16:55:06","modified_gmt":"2013-08-14T20:55:06","slug":"onbase-partially-unavailable","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2013\/08\/14\/onbase-partially-unavailable\/","title":{"rendered":"Resolved: Quest AppPortal and OnBase are intermittently unavailable"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 12:48pm on 08\/14\/2013<br \/>\n<strong>Time of Resolution:<\/strong> 04:10pm on 08\/14\/2013<br \/>\n<strong>Services Impacted:<\/strong> OnBase, Quest AppPortal<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Issues related to Quest AppPortal and OnBase have been resolved.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>The incident has self-resolved.<\/p>\n<h4>Additional Information<\/h4>\n<p>Additional data collection will be done as part of the Problem Management process for further investigation.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!--more--><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 12:48pm on 08\/14\/2013<br \/>\n<strong>Update Time:<\/strong> 03:34pm on 08\/14\/2013<\/p>\n<p><strong>Services Impacted:<\/strong> Quest AppPortal<\/p>\n<h4>Description of Impact<\/h4>\n<p>Quest AppPortal is intermittently unavailable. OnBase and BUworks(SAP) are still available through their web interfaces.<\/p>\n<h4>Current Status<\/h4>\n<p>Quest AppPortal continues to be intermittently unavailable. IS&#038;T teams continue to work toward isolating the issue.<\/p>\n<p><strong>Next Update:<\/strong> 04:30pm<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!--more--><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 12:48pm on 08\/14\/2013<br \/>\n<strong>Update Time:<\/strong> 02:31pm on 08\/14\/2013<\/p>\n<p><strong>Services Impacted:<\/strong> Quest AppPortal<\/p>\n<h4>Description of Impact<\/h4>\n<p>Quest AppPortal is intermittently unavailable. OnBase and BUworks(SAP) are still available through their web interfaces.<\/p>\n<h4>Current Status<\/h4>\n<p>This incident was initially posted as OnBase being unavailable. The situation has since changed and OnBase is available through its web interface.<\/p>\n<p><strong>Next Update:<\/strong> 03:30pm<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!--more--><br \/>\n<strong>Incident Discovery Time:<\/strong> 12:48pm on 08\/14\/2013<\/p>\n<p><strong>Services Impacted:<\/strong> OnBase<\/p>\n<h4>Description of Impact<\/h4>\n<p>OnBase is currently unavailable.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<h4>Additional Information<\/h4>\n<p>The service was partially unavailable, but is now completely unavailable.<\/p>\n<p><strong>Next Update:<\/strong> 02:27pm<\/p>\n","protected":false},"excerpt":{"rendered":"<p>OnBase is currently unavailable.<br \/>\n&#8230;<\/p>\n","protected":false},"author":3492,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/69870"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/3492"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=69870"}],"version-history":[{"count":8,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/69870\/revisions"}],"predecessor-version":[{"id":69878,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/69870\/revisions\/69878"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=69870"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=69870"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=69870"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}