{"id":69323,"date":"2013-07-28T14:34:12","date_gmt":"2013-07-28T18:34:12","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=69323"},"modified":"2013-07-31T09:10:35","modified_gmt":"2013-07-31T13:10:35","slug":"echo360-camms-and-the-continuum-db-are-unavailable","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2013\/07\/28\/echo360-camms-and-the-continuum-db-are-unavailable\/","title":{"rendered":"Resolved: Echo360, CAMMS, and the Continuum DB are unavailable"},"content":{"rendered":"

Incident Discovery Time:<\/strong> 02:25pm on 07\/28\/2013
\nTime of Resolution:<\/strong> 08:22pm on 07\/28\/2013
\nServices Impacted:<\/strong> Echo360 – Classroom Recording Service<\/strong><\/p>\n

Description of Impact<\/h4>\n

Echo360 as well as CAMMS and the Continuum DB used by BU Facilities were both unavailable.<\/p>\n

Incident Description and Resolution<\/h4>\n

IS&T teams have resolved the incident with assistance from Microsoft.<\/p>\n

If you continue to have issues, please contact the IT Help Center<\/a>.<\/p>\n

Previous Update<\/h4>\n


\nIncident Discovery Time:<\/strong> 02:25pm on 07\/28\/2013
\nUpdate Time:<\/strong> 08:04pm on 07\/28\/2013
\nServices Impacted:<\/strong> Echo360 – Classroom Recording Service<\/p>\n

Description of Impact<\/h4>\n

Echo360 continues to be unavailable. CAMMS and the Continuum DB used by BU Facilities have been restored.<\/p>\n

Current Status<\/h4>\n

IS&T teams are working with Microsoft to resolve the issue.<\/p>\n

Next Update:<\/strong> 08:34pm<\/p>\n

Previous Update<\/h4>\n

<\/p>\n

Incident Discovery Time:<\/strong> 02:25pm on 07\/28\/2013
\nUpdate Time:<\/strong> 07:49pm on 07\/28\/2013
\nServices Impacted:<\/strong> Echo360 – Classroom Recording Service<\/p>\n

Description of Impact<\/h4>\n

Echo360 as well as CAMMS and the Continuum DB used by BU Facilities are both currently unavailable.<\/p>\n

Current Status<\/h4>\n

IS&T teams are working with Microsoft to resolve the issue.<\/p>\n

Next Update:<\/strong> 08:34pm<\/p>\n

Previous Update<\/h4>\n


\nIncident Discovery Time:<\/strong> 02:25pm on 07\/28\/2013
\nUpdate Time:<\/strong> 06:34pm on 07\/28\/2013
\nServices Impacted:<\/strong> Echo360 – Classroom Recording Service<\/p>\n

Description of Impact<\/h4>\n

Echo360 as well as CAMMS and the Continuum DB used by BU Facilities are both currently unavailable.<\/p>\n

Current Status<\/h4>\n

IS&T teams are working with Microsoft to resolve the issue.<\/p>\n

Next Update:<\/strong> 07:34pm<\/p>\n

Previous Update<\/h4>\n


\nIncident Discovery Time:<\/strong> 02:25pm on 07\/28\/2013
\nUpdate Time:<\/strong> 05:34pm on 07\/28\/2013
\nServices Impacted:<\/strong> Echo360 – Classroom Recording Service<\/p>\n

Description of Impact<\/h4>\n

Echo360 as well as CAMMS and the Continuum DB used by BU Facilities are both currently unavailable.<\/p>\n

Current Status<\/h4>\n

IS&T teams are working with Microsoft to resolve the issue.<\/p>\n

Next Update:<\/strong> 06:34pm<\/p>\n

Previous Update<\/h4>\n

<\/p>\n

Incident Discovery Time:<\/strong> 02:25pm on 07\/28\/2013
\nUpdate Time:<\/strong> 04:28pm on 07\/28\/2013
\nServices Impacted:<\/strong> Echo360 – Classroom Recording Service<\/p>\n

Description of Impact<\/h4>\n

Echo360 as well as CAMMS and the Continuum DB used by BU Facilities are both currently unavailable.<\/p>\n

Current Status<\/h4>\n

IS&T teams are working with Microsoft to resolve the issue.<\/p>\n

Next Update:<\/strong> 05:34pm<\/p>\n

Previous Update<\/h4>\n

<\/p>\n

Incident Discovery Time:<\/strong> 02:25pm on 07\/28\/2013
\nUpdate Time:<\/strong> 03:33pm on 07\/28\/2013
\nServices Impacted:<\/strong> Echo360 – Classroom Recording Service<\/p>\n

Description of Impact<\/h4>\n

Echo360 as well as CAMMS and the Continuum DB used by BU Facilities are both currently unavailable.<\/p>\n

Current Status<\/h4>\n

IS&T teams are working to resolve the issue.<\/p>\n

Next Update:<\/strong> 04:34pm<\/p>\n

Previous Update<\/h4>\n

<\/p>\n

Incident Discovery Time:<\/strong> 02:25pm on 07\/28\/2013<\/p>\n

Services Impacted:<\/strong> Echo360 – Classroom Recording Service<\/p>\n

Description of Impact<\/h4>\n

Echo360 as well as CAMMS and the Continuum DB used by BU Facilities are both currently unavailable.<\/p>\n

Current Status<\/h4>\n

IS&T teams are addressing an issue with a database server.<\/p>\n

Next Update:<\/strong> 03:33pm<\/p>\n","protected":false},"excerpt":{"rendered":"

Service has been restored. …<\/p>\n","protected":false},"author":3492,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/69323"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/3492"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=69323"}],"version-history":[{"count":12,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/69323\/revisions"}],"predecessor-version":[{"id":69419,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/69323\/revisions\/69419"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=69323"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=69323"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=69323"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}