{"id":69230,"date":"2013-07-24T09:01:21","date_gmt":"2013-07-24T13:01:21","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=69230"},"modified":"2013-07-24T09:57:03","modified_gmt":"2013-07-24T13:57:03","slug":"servicenow-outgoing-email-unavailable","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2013\/07\/24\/servicenow-outgoing-email-unavailable\/","title":{"rendered":"Resolved: ServiceNow &#8211; outgoing email unavailable"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 07:00am on 07\/24\/2013<br \/>\n<strong>Time of Resolution:<\/strong> 09:51am on 07\/24\/2013<br \/>\n<strong>Services Impacted:<\/strong> ServiceNow<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>ServiceNow was not sending out notifications, client replies, external emails, or scheduled reports following this morning&#8217;s maintenance release.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident by backing out the maintenance release.<\/p>\n<h4>Additional Information<\/h4>\n<p>Investigation is underway to see if messages sent during this incident can still be sent out.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!--more--><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 07:00am on 07\/24\/2013<\/p>\n<p><strong>Services Impacted:<\/strong> ServiceNow<\/p>\n<h4>Description of Impact<\/h4>\n<p>ServiceNow is not sending out notifications, client replies, external emails, or scheduled reports following this morning&#8217;s maintenance release.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> 09:56am<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Incident Discovery Time: 07:00am on 07\/24\/2013 Time of Resolution: 09:51am on 07\/24\/2013 Services Impacted: ServiceNow Description of Impact ServiceNow was not sending out notifications, client replies, external emails, or scheduled reports following this morning&#8217;s maintenance release. Incident Description and Resolution IS&#038;T teams have resolved the incident by backing out the maintenance release. Additional Information Investigation&#8230;<\/p>\n","protected":false},"author":3492,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/69230"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/3492"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=69230"}],"version-history":[{"count":3,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/69230\/revisions"}],"predecessor-version":[{"id":69233,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/69230\/revisions\/69233"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=69230"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=69230"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=69230"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}