{"id":66279,"date":"2013-04-25T16:18:33","date_gmt":"2013-04-25T20:18:33","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=66279"},"modified":"2013-05-14T16:19:05","modified_gmt":"2013-05-14T20:19:05","slug":"database-errors-affecting-multiple-services","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2013\/04\/25\/database-errors-affecting-multiple-services\/","title":{"rendered":"Resolved: Database errors affecting multiple services"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 04:15pm on 04\/25\/2013<br \/>\n<strong>Time of Resolution:<\/strong> 06:45am on 04\/25\/2013<br \/>\n<strong>Services Impacted:<\/strong> Other &#8211; see description<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>There was a server failure on a SQL cluster that impacted the following services: Echo360, Conflict of Interest (COI) Form, Facilities Department Continuum, CAMMS, SimpleK, and FSA Atlas.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have restored access to the affected services.<\/p>\n<h4>Additional Information<\/h4>\n<p>Continuum, used by Facilities, is still unavailable. IS&#038;T teams are working directly with Facilities and will let them know when service is fully restored.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!--more--><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 04:15pm on 04\/25\/2013<\/p>\n<p><strong>Services Impacted:<\/strong> Other &#8211; see description<\/p>\n<h4>Description of Impact<\/h4>\n<p>There is a server failure on a SQL cluster that impacts the following services; Echo 360, Conflict of Interest (COI) Form, Facilities Department Continuum, CAMMS, SimpleK and FSA Atlas.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&amp;T teams continue to investigate this issue.<\/p>\n<p><strong>Next Update:<\/strong> 07:15pm<\/p>\n<p><!--more--><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 04:15pm on 04\/25\/2013<\/p>\n<p><strong>Services Impacted:<\/strong> Other &#8211; see description<\/p>\n<h4>Description of Impact<\/h4>\n<p>There is a server failure on a SQL cluster that impacts the following services; Echo 360, Conflict of Interest (COI) Form, Facilities Department Continuum, CAMMS, SimpleK and FSA Atlas.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&amp;T teams continue to investigate this issue.<\/p>\n<p><strong>Next Update:<\/strong> 06:15pm<\/p>\n<p><!--more--><\/p>\n<h4 class=\"update\">Previous Updates<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 04:15pm on 04\/25\/2013<\/p>\n<p><strong>Services Impacted:<\/strong> Other &#8211; see description<\/p>\n<h4>Description of Impact<\/h4>\n<p>There is a server failure on a SQL cluster that impacts the following services; Echo 360, Conflict of Interest (COI) Form, Facilities Department Continuum, CAMMS, SimpleK and FSA Atlas.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&amp;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> 05:15pm<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Incident Discovery Time: 04:15pm on 04\/25\/2013 Time of Resolution: 06:45am on 04\/25\/2013 Services Impacted: Other &#8211; see description Description of Impact There was a server failure on a SQL cluster that impacted the following services: Echo360, Conflict of Interest (COI) Form, Facilities Department Continuum, CAMMS, SimpleK, and FSA Atlas. Incident Description and Resolution IS&#038;T teams&#8230;<\/p>\n","protected":false},"author":1303,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/66279"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1303"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=66279"}],"version-history":[{"count":1,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/66279\/revisions"}],"predecessor-version":[{"id":66280,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/66279\/revisions\/66280"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=66279"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=66279"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=66279"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}