{"id":66259,"date":"2013-04-10T16:08:27","date_gmt":"2013-04-10T20:08:27","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=66259"},"modified":"2013-05-14T16:09:06","modified_gmt":"2013-05-14T20:09:06","slug":"blackberry-e-mail-service-unavailable","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2013\/04\/10\/blackberry-e-mail-service-unavailable\/","title":{"rendered":"Resolved: Blackberry e-mail service unavailable"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 08:45am on 04\/10\/2013<br \/>\n<strong>Time of Resolution:<\/strong> 09:36am on 04\/10\/2013<br \/>\n<strong>Services Impacted:<\/strong> E-mail &#8211; Exchange<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Access to Exchange email via Blackberry devices was unavailable.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The Blackberry Enterprise Server service was restarted.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!--more--><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 08:45am on 04\/10\/2013<\/p>\n<p><strong>Services Impacted:<\/strong> Blackberry E-mail<\/p>\n<h4>Description of Impact<\/h4>\n<p>Access to Exchange email via Blackberry devices is currently unavailable.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> 10:05am<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Incident Discovery Time: 08:45am on 04\/10\/2013 Time of Resolution: 09:36am on 04\/10\/2013 Services Impacted: E-mail &#8211; Exchange Description of Impact Access to Exchange email via Blackberry devices was unavailable. Incident Description and Resolution IS&#038;T teams have resolved the incident. Additional Information The Blackberry Enterprise Server service was restarted. If you continue to have issues, please&#8230;<\/p>\n","protected":false},"author":1303,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/66259"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1303"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=66259"}],"version-history":[{"count":1,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/66259\/revisions"}],"predecessor-version":[{"id":66260,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/66259\/revisions\/66260"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=66259"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=66259"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=66259"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}