{"id":66222,"date":"2013-03-08T15:31:09","date_gmt":"2013-03-08T19:31:09","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=66222"},"modified":"2013-05-14T15:31:45","modified_gmt":"2013-05-14T19:31:45","slug":"resolved-kace-asset-management-system-service-degraded","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2013\/03\/08\/resolved-kace-asset-management-system-service-degraded\/","title":{"rendered":"Resolved: KACE Asset Management System service degraded"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 09:30am on 03\/08\/2013<br \/>\n<strong>Time of Resolution:<\/strong> 11:55am on 03\/08\/2013<br \/>\n<strong>Services Impacted:<\/strong> KACE Asset Management System<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>KACE Asset Management System service for clients on the Charles River Campus was degraded.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident with vendor assistance.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!--more--><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 09:00am on 03\/08\/2013<\/p>\n<p><strong>Services Impacted:<\/strong> KACE Asset Management System<\/p>\n<h4>Description of Impact<\/h4>\n<p>KACE Asset Management System service for clients on the Charles River Campus is currently degraded.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are working with the vendor.<\/p>\n<h4>Additional Information<\/h4>\n<p>At this time, clients of the service on the Charles River Campus will not be able to receive updated check-in information from their assets and will not be able to push out updates with KACE. BUMC clients are not affected. <\/p>\n<p>This post will be updated when the incident is resolved. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Incident Discovery Time: 09:30am on 03\/08\/2013 Time of Resolution: 11:55am on 03\/08\/2013 Services Impacted: KACE Asset Management System Description of Impact KACE Asset Management System service for clients on the Charles River Campus was degraded. Incident Description and Resolution IS&#038;T teams have resolved the incident with vendor assistance. If you continue to have issues, please&#8230;<\/p>\n","protected":false},"author":1303,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/66222"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1303"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=66222"}],"version-history":[{"count":1,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/66222\/revisions"}],"predecessor-version":[{"id":66223,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/66222\/revisions\/66223"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=66222"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=66222"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=66222"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}