{"id":62501,"date":"2013-02-09T08:05:04","date_gmt":"2013-02-09T13:05:04","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=62501"},"modified":"2013-03-13T16:46:42","modified_gmt":"2013-03-13T20:46:42","slug":"exchange-email-unavailable-via-ios-devices","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2013\/02\/09\/exchange-email-unavailable-via-ios-devices\/","title":{"rendered":"Resolved: Exchange email unavailable via iOS and Android devices"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 07:46am on 02\/09\/2013<br \/>\n<strong>Time of Resolution:<\/strong> 09:29am on 02\/09\/2013<br \/>\n<strong>Services Impacted:<\/strong> Email &#8211; Exchange<\/p>\n<h4>Description of Impact<\/h4>\n<p>Clients were unable to access Exchange email via iOS, Android, or other ActiveSync devices.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&amp;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The problematic AcitveSync server has been bypassed.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!--more--><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 07:46am on 02\/09\/2013<br \/>\n<strong>Update Time:<\/strong> 09:06am on 02\/09\/2013<\/p>\n<p><strong>Services Impacted:<\/strong> Email &#8211; Exchange<\/p>\n<h4>Description of Impact<\/h4>\n<p>Clients may be unable to access Exchange email via iOS, Android, or other ActiveSync devices. Email is still available via Outlook Web App (xmail) or via Outlook software client.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&amp;T teams have identified the cause of this incident and are working toward a resolution.<\/p>\n<p><strong>Next Update:<\/strong> 10:00am<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!--more--><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 07:47am on 02\/09\/2013<\/p>\n<p><strong>Services Impacted:<\/strong> Email &#8211; Exchange<\/p>\n<h4>Description of Impact<\/h4>\n<p>Clients may be unable to access Exchange email via iOS and Android devices. Email is still available via Outlook Web App (xmail) or via software client, such as Outlook.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&amp;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<h4>Additional Information<\/h4>\n<p>Error message will read:<br \/>\nCannot Get Mail<br \/>\nThe connection to the server failed.<\/p>\n<p><strong>Next Update:<\/strong> 09:00am<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Email is still available via Outlook Web App (xmail) or via Outlook software client&#8230;.<\/p>\n","protected":false},"author":3492,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/62501"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/3492"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=62501"}],"version-history":[{"count":8,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/62501\/revisions"}],"predecessor-version":[{"id":63940,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/62501\/revisions\/63940"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=62501"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=62501"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=62501"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}