{"id":61925,"date":"2013-01-16T15:05:21","date_gmt":"2013-01-16T20:05:21","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=61925"},"modified":"2013-01-30T14:07:14","modified_gmt":"2013-01-30T19:07:14","slug":"blackboard-learn-service-is-degraded","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2013\/01\/16\/blackboard-learn-service-is-degraded\/","title":{"rendered":"Resolved: Blackboard Learn service is degraded"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 03:00pm on 01\/16\/2013<br \/>\n<strong>Time of Resolution:<\/strong> 04:55pm on 01\/16\/2013<br \/>\n<strong>Services Impacted:<\/strong> Blackboard Learn<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Blackboard Learn service was degraded for some clients. Clients saw blank pages or error messages when attempting to access resources or course sites on Blackboard Learn.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>Time synchronization servers were changed and services were restarted.<\/p>\n<p>If you continue to have issues, please contact the IT Help Center.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!--more--><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 03:00pm on 01\/16\/2013<\/p>\n<p><strong>Services Impacted:<\/strong> Blackboard Learn<\/p>\n<h4>Description of Impact<\/h4>\n<p>Clients may see blank pages or error messages when attempting to access resources or course sites on Blackboard Learn.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have identified the cause of this incident and have brought the service down to implement a solution.<\/p>\n<h4>Additional Information<\/h4>\n<p>Blackboard 8 is unaffected.<\/p>\n<p><strong>Next Update:<\/strong> 05:00pm<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!--more--><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 03:00pm on 01\/16\/2013<\/p>\n<p><strong>Services Impacted:<\/strong> Blackboard Learn<\/p>\n<h4>Description of Impact<\/h4>\n<p>Clients may see blank pages or error messages when attempting to access resources or course sites on Blackboard Learn.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have identified the cause of this incident and are working toward implementation of a solution.<\/p>\n<h4>Additional Information<\/h4>\n<p>Blackboard 8 is unaffected.<\/p>\n<p><strong>Next Update:<\/strong> 05:00pm<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!--more--><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 03:00pm on 01\/16\/2013<\/p>\n<p><strong>Services Impacted:<\/strong> Blackboard Learn<\/p>\n<h4>Description of Impact<\/h4>\n<p>Clients may see blank pages or error messages when attempting to access resources or course sites on Blackboard Learn.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<h4>Additional Information<\/h4>\n<p>Blackboard 8 is unaffected.<\/p>\n<p><strong>Next Update:<\/strong> 04:04pm<\/p>\n","protected":false},"excerpt":{"rendered":"<p>IS&#038;T teams have resolved the incident.<br \/>\n&#8230;<\/p>\n","protected":false},"author":3492,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[17002,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/61925"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/3492"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=61925"}],"version-history":[{"count":9,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/61925\/revisions"}],"predecessor-version":[{"id":62259,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/61925\/revisions\/62259"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=61925"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=61925"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=61925"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}