{"id":61859,"date":"2013-01-14T13:51:43","date_gmt":"2013-01-14T18:51:43","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=61859"},"modified":"2013-03-13T16:46:32","modified_gmt":"2013-03-13T20:46:32","slug":"multiple-ist-services-unavailable-due-to-power-issues","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2013\/01\/14\/multiple-ist-services-unavailable-due-to-power-issues\/","title":{"rendered":"Resolved: Multiple IS&T services unavailable due to power issues"},"content":{"rendered":"

Incident Discovery Time:<\/strong> 01:25pm on 01\/14\/2013
\nTime of Resolution:<\/strong> 04:20pm on 01\/14\/2013
\nServices Impacted:<\/strong> Blackboard 8, Blackboard Learn, Blackboard Vista, BUworks (SAP), DHCP, DNS, Email – Exchange, Echo360 – Classroom Recording Service, MyPrint, Non-WordPress Sites, SharePoint, Shibboleth, VPN, Web-based access to Exchange email – Xmail, WebLogin-authenticated services, WordPress Websites<\/strong><\/p>\n

Description of Impact<\/h4>\n

Due to power issues, multiple services were unavailable.<\/p>\n

Incident Description and Resolution<\/h4>\n

IS&T teams have restored all production services.<\/p>\n

Additional Information<\/h4>\n

IS&T teams continue to work on non-production service restoration, such as test and development systems.<\/p>\n

If you continue to have issues, please contact the IT Help Center.<\/p>\n

Previous Update<\/h4>\n

<\/p>\n

Incident Discovery Time:<\/strong> 01:25pm on 01\/14\/2013<\/p>\n

Services Impacted:<\/strong> Blackboard Learn<\/p>\n

Description of Impact<\/h4>\n

Due to power issues, multiple services were unavailable.<\/p>\n

Current Status<\/h4>\n

Blackboard Learn is still unavailable, but all other services have been restored.<\/p>\n

Next Update:<\/strong> 05:00pm<\/p>\n

Previous Update<\/h4>\n

<\/p>\n

Incident Discovery Time:<\/strong> 01:25pm on 01\/14\/2013<\/p>\n

Services Impacted:<\/strong> Blackboard Learn, Echo360 – Classroom Recording Service, MyPrint, Non-WordPress Sites<\/p>\n

Description of Impact<\/h4>\n

Due to power issues, multiple IS&T services are unavailable.<\/p>\n

Current Status<\/h4>\n

MyPrint, BU Directory, and BU Search have now been restored. <\/p>\n

The following services are still unavailable: Blackboard Learn, Echo360, and people.bu.edu<\/p>\n

Next Update:<\/strong> 04:00pm<\/p>\n

<\/p>\n

Incident Discovery Time:<\/strong> 01:25pm on 01\/14\/2013<\/p>\n

Services Impacted:<\/strong> Blackboard Learn, Echo360 – Classroom Recording Service, MyPrint, Non-WordPress Sites<\/p>\n

Description of Impact<\/h4>\n

Due to power issues, multiple IS&T services are unavailable.<\/p>\n

Current Status<\/h4>\n

Power has been restored. A number of services have also been restored. The following services are still unavailable: Blackboard Learn, BU Directory, BU Search, MyPrint, and Echo360<\/p>\n

Next Update:<\/strong> 04:00pm<\/p>\n

Previous Update<\/h4>\n

<\/p>\n

Incident Discovery Time:<\/strong> 01:25pm on 01\/14\/2013<\/p>\n

Services Impacted:<\/strong> Active Directory, Blackboard 8, Blackboard Learn, Blackboard Vista, BUworks (SAP), DNS, Email – ACS, Email – Exchange, Kerberos Authentication, Mainframe Applications, MyPrint, Non-WordPress Sites, SharePoint, Shibboleth, The Links, VPN, Web-based access to ACS email – Horde, Web-based access to Exchange email – Xmail, WebLogin-authenticated services, WordPress Websites<\/p>\n

Description of Impact<\/h4>\n

Due to power issues, multiple IS&T services are unavailable.<\/p>\n

Current Status<\/h4>\n

IS&T teams are confirming that power has been restored and are working toward restoring services.<\/p>\n

Next Update:<\/strong> 03:00pm<\/p>\n

<\/p>\n

Due to power issues, multiple IS&T services are unavailable. <\/p>\n

IS&T teams are confirming that power has been restored and are working toward restoring services. <\/p>\n

This post will be updated as more information becomes available. <\/p>\n","protected":false},"excerpt":{"rendered":"

IS&T teams have restored all production services….<\/p>\n","protected":false},"author":3492,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/61859"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/3492"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=61859"}],"version-history":[{"count":14,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/61859\/revisions"}],"predecessor-version":[{"id":74549,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/61859\/revisions\/74549"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=61859"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=61859"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=61859"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}