{"id":61524,"date":"2012-12-15T10:48:37","date_gmt":"2012-12-15T15:48:37","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=61524"},"modified":"2012-12-15T12:45:33","modified_gmt":"2012-12-15T17:45:33","slug":"myprint-unavailable-at-mugar-library","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2012\/12\/15\/myprint-unavailable-at-mugar-library\/","title":{"rendered":"Resolved: MyPrint &#8211; unavailable at Mugar Library"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 10:40am on 12\/15\/2012<br \/>\n<strong>Time of Resolution:<\/strong> 11:18am on 12\/15\/2012<br \/>\n<strong>Services Impacted:<\/strong> MyPrint<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>MyPrint was unavailable at Mugar Library. Clients received a system error when they attempted to print.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The printing database server was rebooted.<\/p>\n<p>If you continue to have issues, please contact the IT Help Center.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!--more--><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 10:40am on 12\/15\/2012<\/p>\n<p><strong>Services Impacted:<\/strong> MyPrint<\/p>\n<h4>Description of Impact<\/h4>\n<p>MyPrint is currently unavailable at Mugar Library. Clients receive a system error when they attempt to print.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<h4>Additional Information<\/h4>\n<p>At this time, it is unconfirmed if this is affecting students in residence halls.<\/p>\n<p><strong>Next Update:<\/strong> 11:45am<\/p>\n","protected":false},"excerpt":{"rendered":"<p>IS&#038;T teams have resolved the incident.<br \/>\n&#8230;<\/p>\n","protected":false},"author":3492,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/61524"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/3492"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=61524"}],"version-history":[{"count":3,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/61524\/revisions"}],"predecessor-version":[{"id":61526,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/61524\/revisions\/61526"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=61524"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=61524"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=61524"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}