{"id":61477,"date":"2012-12-13T20:58:12","date_gmt":"2012-12-14T01:58:12","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=61477"},"modified":"2013-03-01T11:37:47","modified_gmt":"2013-03-01T16:37:47","slug":"servicenow-degraded-performance-2","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2012\/12\/13\/servicenow-degraded-performance-2\/","title":{"rendered":"Resolved: ServiceNow &#8211; degraded performance"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 07:45pm on 12\/13\/2012<br \/>\n<strong>Time of Resolution:<\/strong> 06:00pm on 12\/14\/2012<br \/>\n<strong>Services Impacted:<\/strong> ServiceNow<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>The ServiceNow IT service management ticketing tool was experiencing degraded performance. Tickets were slow to load, save, or refresh.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident with assistance from the vendor and our implementation partner.<\/p>\n<p>If you continue to have issues, please contact the IT Help Center.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!--more--><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 07:45am on 12\/13\/2012<\/p>\n<p><strong>Services Impacted:<\/strong> ServiceNow<\/p>\n<h4>Description of Impact<\/h4>\n<p>The ServiceNow IT service management ticketing tool is currently experiencing degraded performance. Tickets are slow to load, save, or refresh.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams are working with the vendor to identify a cause.<\/p>\n<p><strong>Next Update:<\/strong> upon incident resolution<\/p>\n<p><!--more--><\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 07:45am on 12\/13\/2012<\/p>\n<p><strong>Services Impacted:<\/strong> ServiceNow<\/p>\n<h4>Description of Impact<\/h4>\n<p>The ServiceNow IT service management ticketing tool is currently experiencing degraded performance. Tickets are slow to load, save, or refresh.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams continue working with the vendor to identify a cause.<\/p>\n<p><strong>Next Update:<\/strong> 10:45pm<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!--more--><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 07:45pm on 12\/13\/2012<\/p>\n<p><strong>Services Impacted:<\/strong> ServiceNow<\/p>\n<h4>Description of Impact<\/h4>\n<p>The ServiceNow IT service management ticketing tool is currently experiencing degraded performance. Tickets are slow to load, save, or refresh.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating with vendor assistance.<\/p>\n<p><strong>Next Update:<\/strong> 09:45pm<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The ServiceNow IT service management ticketing tool is currently experiencing degraded performance. Tickets are slow to load, save, or refresh.<br \/>\n&#8230;<\/p>\n","protected":false},"author":3492,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/61477"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/3492"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=61477"}],"version-history":[{"count":7,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/61477\/revisions"}],"predecessor-version":[{"id":62805,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/61477\/revisions\/62805"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=61477"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=61477"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=61477"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}