{"id":61342,"date":"2012-12-11T12:36:26","date_gmt":"2012-12-11T17:36:26","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=61342"},"modified":"2012-12-11T13:08:22","modified_gmt":"2012-12-11T18:08:22","slug":"servicenow-degraded-performance","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2012\/12\/11\/servicenow-degraded-performance\/","title":{"rendered":"Resolved: ServiceNow &#8211; degraded performance"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 11:20am on 12\/11\/2012<br \/>\n<strong>Time of Resolution:<\/strong> 12:53pm on 12\/11\/2012<br \/>\n<strong>Services Impacted:<\/strong> ServiceNow<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>The ServiceNow IT service management tool was degraded and was running slowly. Clients received a message that said &#8220;Running..&#8221; and had to wait over 1 minute for a page to load.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>The vendor has resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The incident was caused by table rotations that failed for the vendor.<\/p>\n<p>If you continue to have issues, please contact the IT Help Center.<\/p>\n<p><!--more--><\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 11:20am on 12\/11\/2012<\/p>\n<p><strong>Services Impacted:<\/strong> ServiceNow<\/p>\n<h4>Description of Impact<\/h4>\n<p>The ServiceNow IT service management tool is currently degraded and is running slowly. Clients receive a message that says &#8220;Running..&#8221; and may wait over 1 minute for a page to load.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams reported the incident to the vendor, who is expecting full service restoration shortly. Confirmation of full restoration is forthcoming.<\/p>\n<p><strong>Next Update:<\/strong> 01:35pm<br \/>\n<!--more--><\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 11:20am on 12\/11\/2012<\/p>\n<p><strong>Services Impacted:<\/strong> ServiceNow<\/p>\n<h4>Description of Impact<\/h4>\n<p>The ServiceNow IT service management tool is currently degraded and is running slowly. Clients receive a message that says &#8220;Running..&#8221; and may wait over 1 minute for a page to load.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> 12:30pm<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Incident Discovery Time: 11:20am on 12\/11\/2012 Time of Resolution: 12:53pm on 12\/11\/2012 Services Impacted: ServiceNow Description of Impact The ServiceNow IT service management tool was degraded and was running slowly. Clients received a message that said &#8220;Running..&#8221; and had to wait over 1 minute for a page to load. Incident Description and Resolution The vendor&#8230;<\/p>\n","protected":false},"author":3492,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/61342"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/3492"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=61342"}],"version-history":[{"count":3,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/61342\/revisions"}],"predecessor-version":[{"id":61356,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/61342\/revisions\/61356"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=61342"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=61342"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=61342"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}