{"id":61033,"date":"2012-12-06T14:45:44","date_gmt":"2012-12-06T19:45:44","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=61033"},"modified":"2014-10-01T06:01:16","modified_gmt":"2014-10-01T10:01:16","slug":"service-impacting-incident-safari-web-browsers-experiencing-issues-with-access","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2012\/12\/06\/service-impacting-incident-safari-web-browsers-experiencing-issues-with-access\/","title":{"rendered":"Resolved &#8211; Service Impacting Incident: Safari and Outlook for Mac computers experiencing access issues"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 11:10am on 12\/06\/2012<br \/>\n<strong>Time of Resolution:<\/strong> 06:37pm on 12\/06\/2012<br \/>\n<strong>Services Impacted:<\/strong> WebLogin-authenticated services<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Access to online resources through WebLogin was being denied for some Safari web browser versions. Outlook mail clients on Mac OS X computers were also experiencing access issues. For Safari, the work-around was to use an alternative web browser like Firefox or Google Chrome.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&amp;T teams have resolved the incident.<\/p>\n<p>If you continue to have issues, please contact the IT Help Center.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!--more--><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 11:10am on 12\/06\/2012<\/p>\n<p><strong>Services Impacted:<\/strong> WebLogin-authenticated services<\/p>\n<h4>Description of Impact<\/h4>\n<p>Access to online resources through WebLogin is being denied for some Safari web browser versions. Outlook mail clients on Mac computers are also experiencing access issues. For Safari, a work-around is to use an alternative web browser like Firefox or Google Chrome.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&amp;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> This post will be updated when the issue has been resolved.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Access to BU online resources for Safari web browsers as well as Outlook on Mac OS X computers has been restored&#8230;.<\/p>\n","protected":false},"author":1002,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/61033"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1002"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=61033"}],"version-history":[{"count":9,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/61033\/revisions"}],"predecessor-version":[{"id":85402,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/61033\/revisions\/85402"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=61033"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=61033"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=61033"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}