{"id":60342,"date":"2012-11-19T11:14:19","date_gmt":"2012-11-19T16:14:19","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=60342"},"modified":"2012-11-20T14:25:03","modified_gmt":"2012-11-20T19:25:03","slug":"buworks-open-enrollment-web-browser-issue","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2012\/11\/19\/buworks-open-enrollment-web-browser-issue\/","title":{"rendered":"BUworks &#8211; Open Enrollment web browser issue"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 10:30am on 11\/20\/2012<br \/>\n<strong>Services Impacted:<\/strong> BUworks (SAP)<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Some clients may receive a &#8220;critical error&#8221; when attempting to access BUworks Employee Self-Service Open Enrollment information.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>If you are experiencing this issue, please contact the IT Help Center at ithelp@bu.edu. You may also contact HR regarding open enrollment at hrben@bu.edu.<\/p>\n<p><!--more--><\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 10:30am on 11\/19\/2012<\/p>\n<p><strong>Services Impacted:<\/strong> BUworks (SAP)<\/p>\n<h4>Description of Impact<\/h4>\n<p>Some clients may receive a &#8220;critical error&#8221; when attempting to access BUworks Employee Self-Service Open Enrollment information.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<h4>Additional Information<\/h4>\n<p>All other functions of BUworks continue to work normally.<\/p>\n<p><strong>Next Update:<\/strong> upon issue resolution <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Incident Discovery Time: 10:30am on 11\/20\/2012 Services Impacted: BUworks (SAP) Description of Impact Some clients may receive a &#8220;critical error&#8221; when attempting to access BUworks Employee Self-Service Open Enrollment information. Incident Description and Resolution If you are experiencing this issue, please contact the IT Help Center at ithelp@bu.edu. You may also contact HR regarding open&#8230;<\/p>\n","protected":false},"author":3492,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/60342"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/3492"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=60342"}],"version-history":[{"count":3,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/60342\/revisions"}],"predecessor-version":[{"id":60400,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/60342\/revisions\/60400"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=60342"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=60342"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=60342"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}