{"id":60288,"date":"2012-11-14T11:47:17","date_gmt":"2012-11-14T16:47:17","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=60288"},"modified":"2012-11-14T13:19:57","modified_gmt":"2012-11-14T18:19:57","slug":"resolved-echo360-service-unavailable","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2012\/11\/14\/resolved-echo360-service-unavailable\/","title":{"rendered":"Resolved: Echo360 service unavailable"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 10:45am on 11\/14\/2012<br \/>\n<strong>Time of Resolution:<\/strong> 11:30am on 11\/14\/2012<br \/>\n<strong>Services Impacted:<\/strong> Echo360 &#8211; Classroom Recording Service<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Echo360 was unavailable to all clients and administrators.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The Echo360 service was restarted.<\/p>\n<p>If you continue to have issues, please contact the IT Help Center.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n","protected":false},"excerpt":{"rendered":"<p><strong>Time of Resolution:<\/strong> 11:30am on 11\/14\/2012<br \/>\nIS&#038;T teams have resolved the incident&#8230;.<\/p>\n","protected":false},"author":3492,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/60288"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/3492"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=60288"}],"version-history":[{"count":2,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/60288\/revisions"}],"predecessor-version":[{"id":60290,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/60288\/revisions\/60290"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=60288"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=60288"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=60288"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}