{"id":59650,"date":"2012-10-16T15:52:06","date_gmt":"2012-10-16T20:52:06","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=59650"},"modified":"2013-05-23T11:47:14","modified_gmt":"2013-05-23T15:47:14","slug":"buworks-punchout-catalogs-in-srm-cannot-be-accessed-using-firefox-16","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2012\/10\/16\/buworks-punchout-catalogs-in-srm-cannot-be-accessed-using-firefox-16\/","title":{"rendered":"BUworks Punchout Catalogs in SRM Cannot Be Used with Firefox 16"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 02:30pm on 10\/16\/2012<\/p>\n<p><strong>Services Impacted:<\/strong> BUworks (SAP)<\/p>\n<h4>Description of Impact<\/h4>\n<p>Punchout catalogs in SRM cannot be used in Firefox if you have upgraded to Firefox 16<\/p>\n<h4>Current Status<\/h4>\n<p>IS&amp;T teams have identified the issue.<\/p>\n<p><strong>Next Update:<\/strong><br \/>\nNext update will be when this incident has been resolved.<\/p>\n<p><strong>Details:<\/strong><\/p>\n<p>It was recently discovered that punchout catalogs are not  functioning properly when accessed through Firefox 16 (released on  October 9). You will be able to get to the punchout catalogs and put  items in your cart.  However, when you attempt to purchase them, you  will get a blank screen. Firefox 15 (and prior versions) still work  correctly.<\/p>\n<p>Until Firefox releases an update that solves the problem, we  are recommending that Windows users shop with Internet Explorer.  Alternatively,  instructions are provided so that  <a href=\"https:\/\/www.bu.edu\/tech\/files\/2011\/06\/Win-Firefox-Downgrade.pdf\">Windows users can revert to version 15.<\/a> Unfortunately, all <a href=\"https:\/\/www.bu.edu\/tech\/files\/2012\/10\/Mac-Firefox-Downgrade.pdf\">Mac users must revert to Firefox 15<\/a> since Safari and other browsers are not supported by BUworks.<\/p>\n<p>The affected punchout catalogs in SRM include:<\/p>\n<ul>\n<li>Airgas<\/li>\n<li>Bio-Rad Laboratories<\/li>\n<li>Fisher Scientific<\/li>\n<li>Grainger<\/li>\n<li>Qiagen<\/li>\n<li>Office Depot (Which is limited to only a select number of users.)<\/li>\n<li>SHI International  Corp<\/li>\n<li>Sigma<\/li>\n<\/ul>\n<p>If you have any questions, or any problem downgrading to an earlier version of Firefox, please feel free to contact us.<\/p>\n<p><strong>Boston University<\/strong> Information Services &amp; Technology<br \/>\nIT Help Center<br \/>\n<a href=\"mailto:ithelp@bu.edu\">ithelp@bu.edu<\/a><br \/>\n617-353-HELP(4357)<br \/>\n<a href=\"https:\/\/www.bu.edu\/tech\">www.bu.edu\/tech-refresh<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Clients affected by this incident are advised to downgrade to FireFox 15. Please call the IT Help Center for assistance.<br \/>\n&#8230;<\/p>\n","protected":false},"author":5349,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/59650"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/5349"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=59650"}],"version-history":[{"count":13,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/59650\/revisions"}],"predecessor-version":[{"id":67284,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/59650\/revisions\/67284"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=59650"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=59650"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=59650"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}