{"id":59476,"date":"2012-10-10T07:26:58","date_gmt":"2012-10-10T11:26:58","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=59476"},"modified":"2012-10-11T10:17:26","modified_gmt":"2012-10-11T14:17:26","slug":"uprint-departmental-printing-issue","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2012\/10\/10\/uprint-departmental-printing-issue\/","title":{"rendered":"Resolved:  UPrint departmental printing issue"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 12:15pm on 10\/10\/2012<br \/>\n<strong>Time of Resolution:<\/strong> 07:00pm on 10\/10\/2012<br \/>\n<strong>Services Impacted:<\/strong> UPrint departmental printing<\/p>\n<h4>Description of Impact<\/h4>\n<p>Clients utilizing UPrint for departmental printing had an issue with their printouts containing unexpected characters.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&amp;T teams have resolved the incident with assistance from the vendor.<\/p>\n<p>If you continue to have issues, please contact the IT Help Center.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!--more--><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 12:15pm on 10\/09\/2012<\/p>\n<p><strong>Services Impacted:<\/strong> UPrint departmental printing<\/p>\n<h4>Description of Impact<\/h4>\n<p>Clients utilizing UPrint for departmental printing may have an issue with their printouts containing unexpected characters.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&amp;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p>This post will be updated when the issue is resolved. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>IS&amp;T teams have resolved the incident with assistance from the vendor.<\/p>\n<p>&#8230;<\/p>\n","protected":false},"author":3492,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/59476"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/3492"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=59476"}],"version-history":[{"count":5,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/59476\/revisions"}],"predecessor-version":[{"id":59504,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/59476\/revisions\/59504"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=59476"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=59476"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=59476"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}