{"id":59204,"date":"2012-10-02T07:54:22","date_gmt":"2012-10-02T11:54:22","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=59204"},"modified":"2013-03-13T16:46:23","modified_gmt":"2013-03-13T20:46:23","slug":"shibboleth-authenticated-services","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2012\/10\/02\/shibboleth-authenticated-services\/","title":{"rendered":"Resolved: Blackboard Learn, BU Google Apps, R25, and ServiceNow currently unavailable currently unavailable"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 06:30am on 10\/02\/2012<br \/>\n<strong>Time of Resolution:<\/strong> 09:30am on 10\/02\/2012<br \/>\n<strong>Services Impacted:<\/strong> Blackboard Learn, Email &#8211; BU Google Apps, ServiceNow, Shibboleth<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Services that utilize Shibboleth for authentication, such as Blackboard Learn, BU Google Apps, R25, and ServiceNow, were unavailable.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&amp;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>LDAP and authentication services have been restarted following a hardware failure.<\/p>\n<p>If you continue to have issues, please contact the IT Help Center.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!--more--><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 06:30am on 10\/02\/2012<\/p>\n<p><strong>Services Impacted:<\/strong> Blackboard Learn, ServiceNow, Shibboleth<\/p>\n<h4>Description of Impact<\/h4>\n<p>Services that utilize Shibboleth for authentication, such as Blackboard Learn, BU Google Apps, R25, and ServiceNow, are currently unavailable.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&amp;T teams continues to investigate a resolution to this incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>BU Google Mail is not available via web browser, but is still available via mobile devices, such as iPhone. Blackboard Learn is impacted, but Blackboard 8 and Blackboard Vista are not.<\/p>\n<p><strong>Next Update:<\/strong> 10:00am<br \/>\n<!--more--><\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 06:30am on 10\/02\/2012<\/p>\n<p><strong>Services Impacted:<\/strong> Blackboard, BU Google Apps, R25, and ServiceNow currently unavailable<\/p>\n<h4>Description of Impact<\/h4>\n<p>Services that utilize Shibboleth for authentication, such as Blackboard Learn, BU Google Apps, R25, and ServiceNow, are currently unavailable.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&amp;T teams are now working to resolve the issue with Shibboleth.<\/p>\n<p><strong>Next Update:<\/strong> 09:00am<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Time of Resolution: 09:30am on 10\/02\/2012<br \/>\n&#8230;<\/p>\n","protected":false},"author":3492,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/59204"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/3492"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=59204"}],"version-history":[{"count":9,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/59204\/revisions"}],"predecessor-version":[{"id":63937,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/59204\/revisions\/63937"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=59204"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=59204"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=59204"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}