{"id":58772,"date":"2012-09-09T19:54:22","date_gmt":"2012-09-09T23:54:22","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=58772"},"modified":"2012-09-10T07:30:49","modified_gmt":"2012-09-10T11:30:49","slug":"myprint-unavailable-3","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2012\/09\/09\/myprint-unavailable-3\/","title":{"rendered":"Resolved: MyPrint unavailable"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 07:45pm on 09\/09\/2012<br \/>\n<strong>Time of Resolution:<\/strong> 08:55pm on 09\/09\/2012<br \/>\n<strong>Services Impacted:<\/strong> MyPrint<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>MyPrint was unavailable. Clients received no response from the site and it eventually gave a proxy error.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>A PHP server was restarted.<\/p>\n<p>If you continue to have issues, please contact the IT Help Center.<br \/>\n<!--more--><\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 07:45pm on 09\/09\/2012<\/p>\n<p><strong>Services Impacted:<\/strong> MyPrint<\/p>\n<h4>Description of Impact<\/h4>\n<p>MyPrint is currently unavailable. Clients get no response from the site and it eventually times out or gives an &#8220;unavailable&#8221; error.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> 08:53pm<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Time of Resolution: 08:55pm on 09\/09\/2012<br \/>\nIS&#038;T teams have resolved the incident&#8230;.<\/p>\n","protected":false},"author":3492,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/58772"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/3492"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=58772"}],"version-history":[{"count":3,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/58772\/revisions"}],"predecessor-version":[{"id":58775,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/58772\/revisions\/58775"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=58772"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=58772"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=58772"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}