{"id":58248,"date":"2012-08-13T21:20:23","date_gmt":"2012-08-14T01:20:23","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=58248"},"modified":"2012-09-05T13:15:35","modified_gmt":"2012-09-05T17:15:35","slug":"service-impacting-incident-windows-xp-thin-clients-down-at-mugar-library","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2012\/08\/13\/service-impacting-incident-windows-xp-thin-clients-down-at-mugar-library\/","title":{"rendered":"Service Impacting Incident: BU Common @ Mugar Windows XP Thin Clients down"},"content":{"rendered":"

Incident Discovery Time:<\/strong> 09:10pm on 08\/13\/2012<\/p>\n

Services Impacted:<\/strong> BU Common @ Mugar<\/p>\n

Description of Impact<\/h4>\n

Thin Client computers running Windows XP at BU Common @ Mugar and other libraries are currently down.<\/p>\n

Current Status<\/h4>\n

IS&T teams are implementing a solution and have resolved the issue at Mugar. Other locations may still be affected. Once all locations are resolved, this message will be updated. <\/p>\n

<\/p>\n

Incident Discovery Time:<\/strong> 09:10pm on 08\/13\/2012<\/p>\n

Services Impacted:<\/strong> BU Common @ Mugar<\/p>\n

Description of Impact<\/h4>\n

Thin Client computers running Windows XP at BU Common @ Mugar and other libraries are currently down.<\/p>\n

Current Status<\/h4>\n

IS&T teams are implementing a solution. An updated expected time for full restoration will be posted on Monday, August 20th.<\/p>\n

Additional Information<\/h4>\n

Thin Clients running Windows 7 at BU Common @ Mugar are working. <\/p>\n

Next Update:<\/strong> 12:00pm on 08\/20\/2012<\/p>\n

<\/p>\n

Incident Discovery Time:<\/strong> 09:10pm on 08\/13\/2012<\/p>\n

Services Impacted:<\/strong> BU Common @ Mugar<\/p>\n

Description of Impact<\/h4>\n

Thin Client computers running Windows XP at BU Common @ Mugar and other libraries are currently down.<\/p>\n

Current Status<\/h4>\n

IS&T teams are implementing a solution that should have all affected locations back online before 5pm on Friday, August 17th.<\/p>\n

Additional Information<\/h4>\n

Thin Clients running Windows 7 at BU Common @ Mugar are working. <\/p>\n

Next Update:<\/strong> 5:00pm on 08\/16\/2012<\/p>\n

<\/p>\n

Incident Discovery Time:<\/strong> 09:10pm on 08\/13\/2012<\/p>\n

Services Impacted:<\/strong> BU Common @ Mugar<\/p>\n

Description of Impact<\/h4>\n

Thin Client computers running Windows XP at BU Common @ Mugar and other libraries are currently down.<\/p>\n

Current Status<\/h4>\n

IS&T teams are implementing a solution that should have all affected locations back online before 5pm on Friday, August 17th.<\/p>\n

Additional Information<\/h4>\n

Thin Clients running Windows 7 at BU Common @ Mugar are working. <\/p>\n

Next Update:<\/strong> 1:00pm on 08\/16\/2012<\/p>\n

<\/p>\n

Incident Discovery Time:<\/strong> 09:10pm on 08\/13\/2012<\/p>\n

Services Impacted:<\/strong> BU Common @ Mugar<\/p>\n

Description of Impact<\/h4>\n

Thin Client computers running Windows XP at BU Common @ Mugar and other libraries are currently down.<\/p>\n

Current Status<\/h4>\n

IS&T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n

Additional Information<\/h4>\n

Thin Clients running Windows 7 at BU Common @ Mugar are working. Thin client computers in other locations are not affected.<\/p>\n

Next Update:<\/strong> 10:00am on 08\/15\/2012
\n<\/p>\n

Previous Update<\/h4>\n

Incident Discovery Time:<\/strong> 09:10pm on 08\/13\/2012<\/p>\n

Services Impacted:<\/strong> BU Common @ Mugar<\/p>\n

Description of Impact<\/h4>\n

Thin Client computers running Windows XP at BU Common @ Mugar and other libraries are currently down.<\/p>\n

Current Status<\/h4>\n

IS&T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n

Additional Information<\/h4>\n

Thin Clients running Windows 7 at BU Common @ Mugar are working. Thin client computers in other locations are not affected.<\/p>\n

Next Update:<\/strong> 04:30pm<\/p>\n

<\/p>\n

Previous Update<\/h4>\n

Incident Discovery Time:<\/strong> 09:10pm on 08\/13\/2012<\/p>\n

Services Impacted:<\/strong> Other – see description<\/p>\n

Description of Impact<\/h4>\n

The Windows XP Thin Client computers are currently down. The Windows 7 Thin Clients are working.<\/p>\n

Current Status<\/h4>\n

IS&T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n

Additional Information<\/h4>\n

This post will be updated when the issue has been resolved.<\/p>\n","protected":false},"excerpt":{"rendered":"

The Windows XP Thin Client computers are currently down. The Windows 7 Thin Clients are working….<\/p>\n","protected":false},"author":1002,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/58248"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1002"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=58248"}],"version-history":[{"count":11,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/58248\/revisions"}],"predecessor-version":[{"id":58715,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/58248\/revisions\/58715"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=58248"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=58248"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=58248"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}