{"id":58206,"date":"2012-08-09T20:01:39","date_gmt":"2012-08-10T00:01:39","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=58206"},"modified":"2012-08-13T11:56:00","modified_gmt":"2012-08-13T15:56:00","slug":"service-impacting-incident-servicenow-degraded-performance","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2012\/08\/09\/service-impacting-incident-servicenow-degraded-performance\/","title":{"rendered":"Resolved: Service Impacting Incident: ServiceNow degraded performance"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 07:45pm on 08\/09\/2012<br \/>\n<strong>Time of Resolution:<\/strong> 10:30pm on 08\/09\/2012<br \/>\n<strong>Services Impacted:<\/strong> ServiceNow<\/p>\n<h4>Description of Impact<\/h4>\n<p>The ServiceNow ticketing system had been experiencing degraded performance.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&amp;T teams have resolved the incident.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<br \/>\n<!--more--><\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 07:45pm on 08\/09\/2012<\/p>\n<p><strong>Services Impacted:<\/strong> ServiceNow<\/p>\n<h4>Description of Impact<\/h4>\n<p>ServiceNow ticketing system experiencing degraded performance.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&amp;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong><br \/>\nThis post will be updated when the issue has been resolved.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The ServiceNow ticketing system had been experiencing degraded performance&#8230;.<\/p>\n","protected":false},"author":1002,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/58206"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1002"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=58206"}],"version-history":[{"count":6,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/58206\/revisions"}],"predecessor-version":[{"id":58241,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/58206\/revisions\/58241"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=58206"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=58206"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=58206"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}