{"id":57518,"date":"2012-07-15T14:36:36","date_gmt":"2012-07-15T18:36:36","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=57518"},"modified":"2012-07-16T08:52:27","modified_gmt":"2012-07-16T12:52:27","slug":"blackboard-learn-online-campus-live-classroom-unavailable","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2012\/07\/15\/blackboard-learn-online-campus-live-classroom-unavailable\/","title":{"rendered":"Resolved: Blackboard Learn Online Campus &#8211; Live Classroom unavailable"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 05:17pm on 07\/14\/2012<br \/>\n<strong>Time of Resolution:<\/strong> 05:33pm on 07\/15\/2012<br \/>\n<strong>Services Impacted:<\/strong> Blackboard Learn<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>The Live Classroom function of Blackboard Learn Online Campus was unavailable. Clients received the message &#8220;Internal Server Error (Error 500)&#8221; when attempting to start a Live Classroom session. All other functions were operating normally.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident with the vendor.<\/p>\n<p>If you continue to have issues, please contact the IT Help Center.<\/p>\n<p><!--more--><\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 05:17pm on 07\/14\/2012<\/p>\n<p><strong>Services Impacted:<\/strong> Blackboard Learn<\/p>\n<h4>Description of Impact<\/h4>\n<p>The Live Classroom function of Blackboard Learn Online Campus is currently unavailable. Clients will receive &#8220;Internal Server Error (Error 500)&#8221; when attempting to start a Live Classroom session. All other functions are operating normally. <\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams are working with the vendor of this service and are working toward a resolution.<\/p>\n<p>This post will be updated once the issue has been resolved. <\/p>\n","protected":false},"excerpt":{"rendered":"<p><strong>Time of Resolution:<\/strong> 05:33pm on 07\/15\/2012<br \/>\nIS&#038;T teams have resolved the incident with the vendor.<br \/>\n&#8230;<\/p>\n","protected":false},"author":3492,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/57518"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/3492"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=57518"}],"version-history":[{"count":5,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/57518\/revisions"}],"predecessor-version":[{"id":57523,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/57518\/revisions\/57523"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=57518"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=57518"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=57518"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}