{"id":57341,"date":"2012-07-10T12:54:20","date_gmt":"2012-07-10T16:54:20","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=57341"},"modified":"2012-07-13T19:34:14","modified_gmt":"2012-07-13T23:34:14","slug":"client-unable-to-access-buworks-central-home-tab","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2012\/07\/10\/client-unable-to-access-buworks-central-home-tab\/","title":{"rendered":"Resolved: Clients unable to access BUworks Central home tab"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 12:45pm on 07\/10\/2012<br \/>\n<strong>Time of Resolution:<\/strong> 01:22pm on 07\/10\/2012<br \/>\n<strong>Services Impacted:<\/strong> BUworks (SAP)<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>When attempting to access BUworks Central, clients received an error stating &#8220;403 &#8211; The requested operation is forbidden for this resource. You do not have the permissions required to access this resource.&#8221; Additionally, clients may have received a message after authenticating with WebLogin that read &#8220;Weblogin complete; waiting for application&#8221; before the BUworks Central home page would be available.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<p>If you continue to have issues, please contact the IT Help Center.<br \/>\n<!--more--><\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 12:45pm on 07\/10\/2012<\/p>\n<p><strong>Services Impacted:<\/strong> BUworks (SAP)<\/p>\n<h4>Description of Impact<\/h4>\n<p>When attempting to access BUworks Central, clients may receive an error stating &#8220;403 &#8211; The requested operation is forbidden for this resource. You do not have the permissions required to access this resource.&#8221; Clients that receive the 403 error should still have access to other functions of SAP, such as Employee Self-Service, Manager Self-Service, etc, via the tabs for those functions.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<h4>Additional Information<\/h4>\n<p>Clients may receive a message stating &#8220;Weblogin complete; waiting for application&#8221; before receiving the 403 error.<\/p>\n<p><strong>Next Update:<\/strong> 01:50pm<\/p>\n","protected":false},"excerpt":{"rendered":"<p><strong>Time of Resolution:<\/strong> 01:22pm on 07\/10\/2012<br \/>\nIS&#038;T teams have resolved the incident&#8230;.<\/p>\n","protected":false},"author":3492,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/57341"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/3492"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=57341"}],"version-history":[{"count":5,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/57341\/revisions"}],"predecessor-version":[{"id":57517,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/57341\/revisions\/57517"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=57341"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=57341"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=57341"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}