{"id":57112,"date":"2012-07-02T15:54:24","date_gmt":"2012-07-02T19:54:24","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=57112"},"modified":"2012-07-11T11:37:29","modified_gmt":"2012-07-11T15:37:29","slug":"buworks-isp-completion-issue","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2012\/07\/02\/buworks-isp-completion-issue\/","title":{"rendered":"Resolved: BUworks &#8211; ISP completion issue"},"content":{"rendered":"<h4>Current Status<\/h4>\n<p>An email detailing the workaround for this issue was sent to affected clients. Please contact the IT Help Center if you did not receive the instructions, or if you require further assistance.<\/p>\n<p><!--more--><\/p>\n<p><strong>Update Time:<\/strong> 04:33pm on 07\/03\/2012<\/p>\n<h4>Current Status<\/h4>\n<p>All charges have not been posted yet.  A fix for this issue has been identified. The deadline for completing processing of these billings has been extended through the close of business (5 pm) on Thursday, July 5.  Internal Service Request (ISR) charges will be available for viewing by departments in the Business Warehouse (BW) on Friday, July 6th.<\/p>\n<p><strong>Incident Discovery Time:<\/strong> 12:00pm on 07\/02\/2012<br \/>\n<strong>Update Time:<\/strong> 04:44pm on 07\/02\/2012<br \/>\n<strong>Services Impacted:<\/strong> BUworks (SAP)<\/p>\n<h4>Description of Impact<\/h4>\n<p>There is a known BUworks issue in the system to complete billing as an ISP. Clients will receive &#8220;Funds Management&#8221; error message.<\/p>\n<h4>Current Status<\/h4>\n<p>Once the issue is corrected, providers will be informed of the new deadline.<\/p>\n<h4>Additional Information<\/h4>\n<p>IS&#038;T teams are working with vendors to resolve the issue.<\/p>\n<p>This post will be updated once the issue has been resolved.<\/p>\n<p><!--more--><\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 12:00pm on 07\/02\/2012<\/p>\n<p><strong>Services Impacted:<\/strong> BUworks (SAP)<\/p>\n<h4>Description of Impact<\/h4>\n<p>There is a known BUworks issue in the system to complete billing as an ISP. Clients will receive &#8220;Funds Management&#8221; error message.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<h4>Additional Information<\/h4>\n<p>Today&#8217;s noon deadline to complete billing will be extended.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>An email detailing the workaround for this issue was sent to affected clients. Please contact the IT Help Center if you did not receive the instructions, or if you require further assistance&#8230;.<\/p>\n","protected":false},"author":3492,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/57112"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/3492"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=57112"}],"version-history":[{"count":10,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/57112\/revisions"}],"predecessor-version":[{"id":57405,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/57112\/revisions\/57405"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=57112"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=57112"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=57112"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}