{"id":55619,"date":"2012-05-01T10:16:48","date_gmt":"2012-05-01T14:16:48","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=55619"},"modified":"2012-05-01T20:24:20","modified_gmt":"2012-05-02T00:24:20","slug":"blackboard-learn-unavailable","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2012\/05\/01\/blackboard-learn-unavailable\/","title":{"rendered":"Resolved: Service Impacting Incident: Blackboard Learn &#8211; intermittent"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 10:10am on 05\/01\/2012<br \/>\n<strong>Time of Resolution:<\/strong> 02:02pm on 05\/01\/2012<br \/>\n<strong>Services Impacted:<\/strong> Blackboard Learn<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Access to Blackboard Learn was intermittent and then temporarily down. Access has been restored.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<p>If you continue to have issues, please contact the IT Help Center.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!--more--><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 10:10am on 05\/01\/2012<\/p>\n<p><strong>Services Impacted:<\/strong> Blackboard Learn<\/p>\n<h4>Description of Impact<\/h4>\n<p>Access to Blackboard Learn is currently intermittent.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have identified the cause of the incident and are actively working toward resolution.<\/p>\n<h4>Additional Information<\/h4>\n<p>Blackboard 8 and Blackboard Vista are unaffected.<\/p>\n<p><strong>Next Update:<\/strong> 2:10pm<\/p>\n<p><!--more--><\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 10:10am on 05\/01\/2012<\/p>\n<p><strong>Services Impacted:<\/strong> Blackboard Learn<\/p>\n<h4>Description of Impact<\/h4>\n<p>Access to Blackboard Learn is currently unavailable.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have identified the cause of the incident and are actively working toward resolution.<\/p>\n<h4>Additional Information<\/h4>\n<p>Blackboard 8 and Blackboard Vista are unaffected.<\/p>\n<p><strong>Next Update:<\/strong> 1:10pm<\/p>\n<p><!--more--><\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 10:10am on 05\/01\/2012<\/p>\n<p><strong>Services Impacted:<\/strong> Blackboard Learn<\/p>\n<h4>Description of Impact<\/h4>\n<p>Access to Blackboard Learn is currently unavailable.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have identified the cause of the incident and are actively working toward resolution.<\/p>\n<h4>Additional Information<\/h4>\n<p>Blackboard 8 and Blackboard Vista are unaffected.<\/p>\n<p><strong>Next Update:<\/strong> 12:10pm<\/p>\n<p><!--more--><\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 10:10am on 05\/01\/2012<\/p>\n<p><strong>Services Impacted:<\/strong> Blackboard Learn<\/p>\n<h4>Description of Impact<\/h4>\n<p>Access to Blackboard Learn is currently intermittent.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have identified the cause of the incident and are actively working toward resolution.<\/p>\n<h4>Additional Information<\/h4>\n<p>Blackboard 8 and Blackboard Vista are unaffected.<\/p>\n<p><strong>Next Update:<\/strong> 12:10pm<\/p>\n<p><!--more--><\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 10:10am on 05\/01\/2012<\/p>\n<p><strong>Services Impacted:<\/strong> Blackboard Learn<\/p>\n<h4>Description of Impact<\/h4>\n<p>Access to Blackboard Learn is currently intermittent.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have identified the cause of the incident and are actively working toward resolution.<\/p>\n<h4>Additional Information<\/h4>\n<p>Blackboard 8 and Blackboard Vista are unaffected.<\/p>\n<p><strong>Next Update:<\/strong> 11:10am<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Access to Blackboard Learn has been restored. &#8230;<\/p>\n","protected":false},"author":3492,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/55619"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/3492"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=55619"}],"version-history":[{"count":10,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/55619\/revisions"}],"predecessor-version":[{"id":55763,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/55619\/revisions\/55763"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=55619"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=55619"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=55619"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}