{"id":55613,"date":"2012-05-01T09:40:32","date_gmt":"2012-05-01T13:40:32","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=55613"},"modified":"2013-03-13T16:45:54","modified_gmt":"2013-03-13T20:45:54","slug":"service-impacting-incident-some-clients-cant-connect-to-exchange-public-folders","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2012\/05\/01\/service-impacting-incident-some-clients-cant-connect-to-exchange-public-folders\/","title":{"rendered":"Resolved: Service Impacting Incident: access to Exchange public folders"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 09:30am on 05\/01\/2012<br \/>\n<strong>Time of Resolution:<\/strong> 10:00am on 05\/01\/2012<br \/>\n<strong>Services Impacted:<\/strong> Email &#8211; Exchange<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Some clients were unable to connect to Exchange public folders using Outlook.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&amp;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>One of two server nodes was unavailable. IS&amp;T teams restored service to the affected node.<\/p>\n<p>If you continue to have issues, please contact the IT Help Center.<br \/>\n<!--more--><\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 09:30am on 05\/01\/2012<\/p>\n<p><strong>Services Impacted:<\/strong> Email &#8211; Exchange Calendar<\/p>\n<h4>Description of Impact<\/h4>\n<p>Some clients may be unable to connect to Exchange public folders using Outlook.<\/p>\n<h4>Work-Around Available<\/h4>\n<p>Public folders are still accessible through the web interface at <a href=\"http:\/\/xmail.bu.edu\" target=\"_blank\">http:\/\/xmail.bu.edu<\/a><\/p>\n<h4>Current Status<\/h4>\n<p>IS&amp;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> 10:30am<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Some clients may be unable to connect to Exchange public folders using Outlook. Public folders are still accessible through the web interface at http:\/\/xmail.bu.edu&#8230;<\/p>\n","protected":false},"author":1002,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/55613"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1002"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=55613"}],"version-history":[{"count":6,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/55613\/revisions"}],"predecessor-version":[{"id":63932,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/55613\/revisions\/63932"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=55613"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=55613"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=55613"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}